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AIQ Unified Manager backup creation failure due to missing 7zip

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Applies to

  • Active IQ Unified Manager (AIQUM) 9.6+
  • Microsoft Windows Server

Issue

  • AIQUM database backup fails with:

Event - Database Backup Failed
Trigger Condition - Daily database backup 'AIQ_UM_9.[6+]_backup_windows_06-16-2021-05-00.7z' creation failed. Reason: Error occurred while creating backup archive [configured\backup\path]\database_dumps_repo\ocum_mysql_full_backup_1623844807008.sql.7z.

  • Scheduled backup fails when creating backup archive:

ocumserver.log:

2021-06-17 05:12:34,483 ERROR [oncommand] [taskScheduler-5] [Backup|ScheduleBackup] [c.n.dfm.impl.backup.BackupArchiver] Error Occured while creating backup archive [configured\backup\path]\database_dumps_repo\ocum_mysql_full_backup_1623931208819.sql.7z cause : Cannot run program ""[7zip\install\path]\7z.exe"": CreateProcess error=2, The system cannot find the file specified

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