Skip to main content
NetApp Knowledge Base

AIQ Unified Manager 'Cluster monitoring failed' or 'Cluster not reachable' alert due to network lag with ONTAP cluster

Last Updated:

Applies to

  • Active IQ Unified Manager 9.6 + (UM)
  • Oncommand Unified Manager 6x/7x/9.x (UM)
  • All OS Platforms


  • Cluster monitoring failed alert received for random cluster at random times
  • Cluster cannot be reached email alerts are issued intermittently and become obsolete after subsequent pollings
  • au.log:

2020-03-19 06:35:07,290 ERROR [pool-3-thread-956] c.o.s.a.d.n.NetAppOCIEArchivePerformancePackage ( - Failed to get archive file names from zapi.

Connection timed out (Connection timed out)
at java.base/ Method) ~[?:?]
... 20 more
Wrapped by: com.onaro.sanscreen.acquisition.framework.datasource.DataSourceErrorException: Communication problem with the cluster: <cluster_ip>
at com.onaro.sanscreen.acquisition.framework.datasource.DataSourceErrorException.createWithEnhanced ~[au-framework.jar:9.6.0-2019.06.J5087]

  • ocumserver.log:

[com.netapp.ipc.jms.OCIE_Events] OCIE JMS notification message received: {WarningCount=0, DatasourceName=x.x.x.x, DatasourceID=12,
 Error0_ClusterManagementIP=x.x.x.x, PackageName=netappfoundation, TotalReportTime=569, PollStartTime=1591613772703, ErrorCount=1,
 Success=false, DurationTime=23248, Error0_Message=Failed to connect to the cluster., TotalZAPITime=-1, NotificationType=PACKAGE_COMPLETED, Error0_Type=NETWORK_ACCESS_FAILURE, UpdateTime=1591613796437, Error0_Port=443, MessageType=PACKAGE_NOTIFICATION,


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.