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AIQUM upgrade fails because 7zip is not installed

  1. Last updated
    Feb 8, 2024
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Category:
active-iq-unified-manager
Specialty:
OM
Last Updated:
2/8/2024, 10:16:03 AM

Applies to

NetApp Active IQ Unified Manager (AIQUM) Windows

Issue

  • When attempting to upgrade AIQUM, installation wizard  fails with error:
The wizard was interrupted before Active IQ Unified Manager could be completely installed.
  • netapp_um_install.log reports error:

Failed to launch 7zip. Exiting...
InstallShield 8:08:19: Setup aborted

Note:
netapp_um_install.log is located in C:\Users\<Account used for install>\AppData\Local\Temp\

 

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