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AIQUM services are not started after installation on Windows

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active-iq-unified-manager
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Applies to

  • Active IQ Unified Manager 9.14 ( AIQUM ) and above
  • Microsoft Windows 2019 server

Issue

  • Error received when trying to start the NetApp Active IQ Acquisition Service.
The NetApp Active IQ Acquistion Service service on Local Computer Started and then stopped.Some Services stop automatically if they are not un use by other services or programs.
 
  • AU.log contains the error:
ERROR [WrapperStartStopAppMain] c.o.c.u.CredentialStoreUtils (CredentialStoreUtils.java:100) - File C:\Program Files\NetApp\essentials\bin\elytronstore.ps1 cannot be loaded because running scripts is disabled on
ERROR [WrapperStartStopAppMain] c.o.c.u.CredentialStoreUtils (CredentialStoreUtils.java:100) - this system. For more information, see about_Execution_Policies at https:/go.microsoft.com/fwlink/?LinkID=135170.
ERROR [WrapperStartStopAppMain] c.o.c.u.CredentialStoreUtils (CredentialStoreUtils.java:100) -     + CategoryInfo          : SecurityError: (:) [], ParentContainsErrorRecordException
ERROR [WrapperStartStopAppMain] c.o.c.u.CredentialStoreUtils (CredentialStoreUtils.java:100) -     + FullyQualifiedErrorId : UnauthorizedAccess
 
ERROR [WrapperStartStopAppMain] c.o.c.f.m.BasicHttpBasedUrlConnection (BasicHttpBasedUrlConnection.java:277) - Truststore password retreived from credential store for token changeit is null
ERROR [WrapperStartStopAppMain] c.o.s.a.f.m.CommunicationManager (CommunicationManager.java:398) - null java.security.UnrecoverableKeyException: Password verification failed
at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:793) ~[?:?]
at sun.security.util.KeyStoreDelegator.engineLoad(KeyStoreDelegator.java:243) ~[?:?]
at java.security.KeyStore.load(KeyStore.java:1479) ~[?:?]
at com.onaro.commons.framework.mgmt.CertificateDownloader.loadKeyStore(CertificateDownloader.java:216) ~[commons-commons.jar:9.14.0-2024.04.J495]
at com.onaro.commons.framework.mgmt.CertificateDownloader.downloadIfNeeded(CertificateDownloader.java:63) ~[commons-commons.jar:9.14.0-2024.04.J495]
... 16 more
Wrapped by: java.io.IOException: Keystore was tampered with, or password was incorrect
at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:795) ~[?:?]
at sun.security.util.KeyStoreDelegator.engineLoad(KeyStoreDelegator.java:243) ~[?:?]
at java.security.KeyStore.load(KeyStore.java:1479) ~[?:?]
at com.onaro.commons.framework.mgmt.CertificateDownloader.loadKeyStore(CertificateDownloader.java:216) ~[commons-commons.jar:9.14.0-2024.04.J495]
at com.onaro.commons.framework.mgmt.CertificateDownloader.downloadIfNeeded(CertificateDownloader.java:63) ~[commons-commons.jar:9.14.0-2024.04.J495]
... 16 more
Wrapped by: com.onaro.commons.exception.ConfigurationException: Keystore was tampered with, or password was incorrect
at com.onaro.commons.framework.mgmt.CertificateDownloader.downloadIfNeeded(CertificateDownloader.java:133) ~[commons-commons.jar:9.14.0-2024.04.J495]

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