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Active IQ Unified Manager reports 'missing source volume' against a CommVault managed relationship, but relationship appears to be working

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Category:
active-iq-unified-manager
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om
Last Updated:

Applies to

  • Active IQ Unified Manager

Issue

  • Erroneous alerts are generated against backup relationships managed by CommVault which apparently fail to replicate
  • These replications ultimately occur, and nothing obvious is seen on the CommVault side
  • Closer inspection may reveal a "Error processing chunk" followed by success on a retry from CommVault's side
  • Alerts from Active IQ Unified Manager appear as the following:

cluster1.example.com

Trigger Condition - Protection Job Failed. Reason: (Relationship 'cluster1:Prod->cluster2:CC_prodCV_SP_420_Copy_1120_cluster1_Prod_Backup' is missing source volume and update cannot be supported.).

 

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