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AIQUM remote authentication cannot establish session over SSL

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Category:
active-iq-unified-manager
Specialty:
om
Last Updated:

Applies to

  • Active IQ Unified Manager (AIQUM)
  • Active Directory (AD) Remote Authentication

Issue

When attempting to authenticate with Active IQ Unified Manager, the below errors are logged:

  • UM Web UI:

    • Cannot establish communication to the host 10.x.x.x over SSL.

  • UM Log Shows Error:

    • ocumserver.log2020-11-05 13:32:15,732 ERROR [user_name] [default task-414] [service.logging.SimpleRemoteLoggingService|logOnServer] [c.n.n.c.u.a.e.ApplicationErrorHandler] Cannot establish communication to the host 10.x.x.x over SSL.
      com.google.gwt.core.shared.SerializableThrowable: Cannot establish communication to the host 10.x.x.x over SSL.

    • ocum-error.log
      2020-11-05 13:32:15,732 ERROR [user_name] [default task-414] [service.logging.SimpleRemoteLoggingService|logOnServer] [c.n.n.c.u.a.e.ApplicationErrorHandler] Cannot establish communication to the host 10.x.x.x over SSL.

 

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