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AIQUM provides cannot update server error when trying to rediscover cluster

  1. Last updated
    May 29, 2025
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Category:
active-iq-unified-manager
Specialty:
om
Last Updated:
5/29/2025, 9:24:39 AM

Applies to

  • Active IQ Unified Manager (AIQUM) 9.13 +
  • Cluster discovery 

Issue

Cluster discovery fails in AIQUM GUI and provides Cannot update server error message in view details for discovery of cluster.

ocum-error.log

2025-03-03 15:45:24,155 ERROR [oncommand] [job-367] [refresh(dataSource=cluster FQDN)|forceAcquisition] [com.netapp.dfm.job.JobEngine] Error executing job d752fc894ab77f9d:718e4207:1955e62a016:-7ffc task d752fc894ab77f9d:718e4207:1955e62a016:-7ffe: Errors reported on acquisition with start time 15:41:16.903: [Cannot update server (com.netapp.oci.server.UpdateTaskException [127-70-34-1674] Failed execute task: class com.netapp.oci.platform.originator.OriginatorUpdateTask com.netapp.oci.server.UpdateTaskException [127-70-34-1674] Failed to run NewOriginatorUpdateTask, origin:31 originatorName:<cluster FQDN > com.netapp.oci.platform.common.table.TableException: Failed to execUpdate: com.netapp.oci.platform.originator.db.InsertOperation@3fed5142 after 10 retries)]

Example below of rediscovery of a cluster.   

Select View details  to get more details on cluster discovery.

cluster rediscover.png

Below is an example of return of cluster discovery failing through the view details option in Storage Management > Cluster Setup

Name:

forceAcquisition

Description:

Forces acquisition on a Data Source. Will wait until acquisition fails or completes or there is a timeout.

Failure Reason:

Errors reported on acquisition with start time 16:08:22.072: [Cannot update server (com.netapp.oci.server.UpdateTaskException [127-70-34-1674] Failed execute task: class com.netapp.oci.platform.originator.OriginatorUpdateTask com.netapp.oci.server.UpdateTaskException [127-70-34-1674] Failed to run NewOriginatorUpdateTask, origin:5 originatorName:<cluster name>.netapp.oci.platform.common.table.TableException: Failed to execUpdate: com.netapp.oci.platform.originator.db.InsertOperation@2b4f5911 after 10 retries)]

Log locations can be found in KB: What are the notable log files and their respective locations for Active IQ Unified Manager?

 

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