Skip to main content
NetApp Knowledge Base

AIQUM provides cannot update server error when trying to rediscover cluster

  1. Last updated
    May 29, 2025
  2. Save as PDF
Views:
210
Visibility:
Public
Votes:
0
Category:
active-iq-unified-manager
Specialty:
OM
Last Updated:
5/29/2025, 9:24:39 AM

Applies to

  • Active IQ Unified Manager (AIQUM) 9.13 +
  • Cluster discovery 

Issue

Cluster discovery fails in AIQUM GUI and provides Cannot update server error message in view details for discovery of cluster.

ocum-error.log

2025-03-03 15:45:24,155 ERROR [oncommand] [job-367] [refresh(dataSource=cluster FQDN)|forceAcquisition] [com.netapp.dfm.job.JobEngine] Error executing job d752fc894ab77f9d:718e4207:1955e62a016:-7ffc task d752fc894ab77f9d:718e4207:1955e62a016:-7ffe: Errors reported on acquisition with start time 15:41:16.903: [Cannot update server (com.netapp.oci.server.UpdateTaskException [127-70-34-1674] Failed execute task: class com.netapp.oci.platform.originator.OriginatorUpdateTask com.netapp.oci.server.UpdateTaskException [127-70-34-1674] Failed to run NewOriginatorUpdateTask, origin:31 originatorName:<cluster FQDN > com.netapp.oci.platform.common.table.TableException: Failed to execUpdate: com.netapp.oci.platform.originator.db.InsertOperation@3fed5142 after 10 retries)]

Example below of rediscovery of a cluster.   

Select View details  to get more details on cluster discovery.

cluster rediscover.png

Below is an example of return of cluster discovery failing through the view details option in Storage Management > Cluster Setup

Name:

forceAcquisition

Description:

Forces acquisition on a Data Source. Will wait until acquisition fails or completes or there is a timeout.

Failure Reason:

Errors reported on acquisition with start time 16:08:22.072: [Cannot update server (com.netapp.oci.server.UpdateTaskException [127-70-34-1674] Failed execute task: class com.netapp.oci.platform.originator.OriginatorUpdateTask com.netapp.oci.server.UpdateTaskException [127-70-34-1674] Failed to run NewOriginatorUpdateTask, origin:5 originatorName:<cluster name>.netapp.oci.platform.common.table.TableException: Failed to execUpdate: com.netapp.oci.platform.originator.db.InsertOperation@2b4f5911 after 10 retries)]

Log locations can be found in KB: What are the notable log files and their respective locations for Active IQ Unified Manager?

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.