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AIQUM fails to collect performance data due to ONTAP user does not have permissions

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Category:
active-iq-unified-manager
Specialty:
OM
Last Updated:

Applies to

Active IQ Unified Manager 9.x (AIQUM)
ONTAP 9.X

Issue

Active IQ Unified Manager fails to collect the performance data and the following error observed in au.log
 
ERROR [normal-perf-pool-34] c.o.s.a.f.d.BaseDataSource (DataSourceErrorException.java:246) -  [Error connecting] - Communication problem with the cluster: , Failed to download Archive files. Error: ': Download wait timed out after: 240000 milliseconds. This could happen if the authentication to the cluster fails. Please check the apache-error and mgwd logs of the cluster.' on try 37 out of 37 (Communication problem with the cluster: , Failed to download Archive files. Error: ': Download wait timed out after: 240000 milliseconds. This could happen if the authentication to the cluster fails. Please check the apache-error and mgwd logs of the cluster.' on try 37 out of 37)

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