Skip to main content
NetApp Knowledge Base

AIQUM fails to authenticate user with AD remote authentication

  1. Last updated
  2. Save as PDF
Views:
490
Visibility:
Public
Votes:
0
Category:
active-iq-unified-manager
Specialty:
om
Last Updated:

Applies to

  • Active IQ Unified Manager (AIQUM)
  • Active Directory (AD) Remote Authentication

Issue

When attempting to authenticate with Active IQ Unified Manager, the below errors are logged:

  • UM Web UI
    • Failed to authenticate user 'user_name'.
  • UM Log Shows Error:
    • ocum-error.log
      • 2020-11-05 13:25:49,536 ERROR [user_name] [default task-412] [service.logging.SimpleRemoteLoggingService|logOnServer] [c.n.d.w.c.s.l.LdapServersPagePresenter] Failed to authenticate user 'user_name'.
    • ocumserver.log
      • 2020-11-05 13:25:49,536 ERROR [user_name] [default task-412] [service.logging.SimpleRemoteLoggingService|logOnServer] [c.n.d.w.c.s.l.LdapServersPagePresenter] Failed to authenticate user 'user_name'. com.google.gwt.core.shared.SerializableThrowable: Failed to authenticate user 'user_name'.

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.