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AIQUM Dashboard Unavailable After Server Certificate Reset

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active-iq-unified-manager
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om
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Applies to

  • Active IQ Unified Manager (AIQUM) 9.18 OVA
  • AIQUM HTTPS Certificate Management

Issue

  • AIQUM dashboard is blank or displays:
Cluster discovery failed. Rediscover the cluster after resolving the issue.
  • HTTPS Certificate management page displays:

'root' access is required to manage certificates. 'sudo' may not be enabled on this system.

  • After certificate reset from OVA maintenance console OCIE and OCIEAU services fail to start; only MySQL remains running.
  • AIQUM Certificate CLI command "dfm ssl server detail" returns:
Provided value not encoded in Privacy Enhanced Mail (PEM) format.
  • Manual "keytool -list" reports a certificate parsing error.
  • Cluster polling, monitoring, and management from the AIQUM GUI are unavailable.
Log Output:
ERROR [oncommand][task-scheduler-15]
[c.n.d.c.l.security.KeyManagerUtil] Error loading server keystore
CertificateParsingException: Empty issuer DN not allowed in X509Certificates

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