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AIQUM Cluster Polling Failed due to volume-get-iter call

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190
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Category:
active-iq-unified-manager
Specialty:
OM
Last Updated:

Applies to

  • Active IQ Unified Manager 9.11+
  • ONTAP 9

Issue

  • After upgrading Active IQ Unified Manager (AIQUM) to 9.11 or higher, some cluster acquisitions (polling) may fail / get stuck.
  • Au.log will have entries similar to
WARN  [common-pool-2634] c.o.s.a.f.d.BaseDataSource (DataSourceErrorException.java:253) -[Package dependency] - Reporting from this package will be deferred until Service Insight runs.
  • ocumserver.log 

INFO [oncommand] [org.springframework.jms.listener.DefaultMessageListenerContainer#1-1] [com.netapp.ipc.jms.OCIE_Events] OCIE JMS notification message received: {WarningCount=0, DatasourceName=XXXXXX, DatasourceID=14, Error0_ClusterManagementIP=XXXXXXXXX, PackageName=netappfoundation, TotalReportTime=-1, PollStartTime=1698864895149, ErrorCount=1, Success=false, DurationTime=25964, Error0_Message=Communication problem with the cluster: XXXXXXXXXXX, command: volume-get-iter, error: '' on try 5 out of 5, TotalZAPITime=-1, NotificationType=PACKAGE_COMPLETED, Error0_Type=NETWORK_ACCESS_FAILURE, UpdateTime=1698864921124, Error0_Port=443, MessageType=PACKAGE_NOTIFICATION, Error0_Zapi=volume-get-iter}2023-11-01 11:55:21,134 WARN [oncommand] [reconciliation-0] [c.n.d.c.ClusterStatusListener] Acquisition Failed for cluster :XXXXXXXXXXXXXX message : Communication problem with the cluster: XXXXXXXXXXXX, command: volume-get-iter, error: '' on try 5 out of 5

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