Skip to main content
NetApp Knowledge Base

AIQUM Cluster Polling Failed due to volume-get-iter call

  1. Last updated
  2. Save as PDF
Views:
211
Visibility:
Public
Votes:
3
Category:
active-iq-unified-manager
Specialty:
OM
Last Updated:

Applies to

  • Active IQ Unified Manager 9.11+
  • ONTAP 9

Issue

  • After upgrading Active IQ Unified Manager (AIQUM) to 9.11 or higher, some cluster acquisitions (polling) may fail / get stuck.
  • Au.log will have entries similar to
WARN  [common-pool-2634] c.o.s.a.f.d.BaseDataSource (DataSourceErrorException.java:253) -[Package dependency] - Reporting from this package will be deferred until Service Insight runs.
  • ocumserver.log 

INFO [oncommand] [org.springframework.jms.listener.DefaultMessageListenerContainer#1-1] [com.netapp.ipc.jms.OCIE_Events] OCIE JMS notification message received: {WarningCount=0, DatasourceName=XXXXXX, DatasourceID=14, Error0_ClusterManagementIP=XXXXXXXXX, PackageName=netappfoundation, TotalReportTime=-1, PollStartTime=1698864895149, ErrorCount=1, Success=false, DurationTime=25964, Error0_Message=Communication problem with the cluster: XXXXXXXXXXX, command: volume-get-iter, error: '' on try 5 out of 5, TotalZAPITime=-1, NotificationType=PACKAGE_COMPLETED, Error0_Type=NETWORK_ACCESS_FAILURE, UpdateTime=1698864921124, Error0_Port=443, MessageType=PACKAGE_NOTIFICATION, Error0_Zapi=volume-get-iter}2023-11-01 11:55:21,134 WARN [oncommand] [reconciliation-0] [c.n.d.c.ClusterStatusListener] Acquisition Failed for cluster :XXXXXXXXXXXXXX message : Communication problem with the cluster: XXXXXXXXXXXX, command: volume-get-iter, error: '' on try 5 out of 5

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.