Skip to main content
NetApp Knowledge Base

AIQUM Cluster Acquisition Fails with Keystore was tampered Error

Views:
808
Visibility:
Public
Votes:
0
Category:
active-iq-unified-manager
Specialty:
om
Last Updated:

Applies to

ActiveIQ Unified Manager (AIQUM) 9.6+

Issue

  • In AIQUM GUI, cluster Operation StateFailed
  • Manual rediscovery of cluster fails: Keystore was tampered with, or password was incorrect
  • Removing & re-adding cluster does not resolve the issue
  • Issue is also seen on newly added clusters
  • ocumserver.log:
    WARN [oncommand] [reconciliation-0] [c.n.d.c.ClusterStatusListener] Acquisition Failed for cluster : XXXX.XXXX.XXX message : Keystore was tampered with, or password was incorrect[oncommand] [job-436] [refresh(dataSource=dstmc501p.ubsprod.msad.ubs.net)|forceAcquisition] [com.netapp.dfm.job.JobEngine] Error executing job 52988fd04ad87f19:7e3fc915:19078ee0434:-7ffc task 52988fd04ad87f19:7e3fc915:19078ee0434:-7ffe: Errors reported on acquisition with start time 15:09:43.563: [Keystore was tampered with, or password was incorrect]java.lang.RuntimeException: Errors reported on acquisition with start time 15:09:43.563: [Keystore was tampered with, or password was incorrect] at deployment.dfm-app.war//com.netapp.dfm.collector.InventoryChangeWaitTask.handleError(InventoryChangeWaitTask.java:164) at deployment.dfm-app.war//com.netapp.dfm.collector.InventoryChangeWaitTask.resume(InventoryChangeWaitTask.java:142)
  • au.log indicates Password verification failed because keystore pwd is null

ERROR [foundation-poll-1] c.n.u.KeyStoreUtils (KeyStoreUtils.java:75) - Keystore pwd from credential store for token <TOKEN> is null
ERROR [foundation-poll-1] c.n.u.KeyStoreUtils (KeyStoreUtils.java:169) - Error loading server keystore {} java.security.UnrecoverableKeyException: Password verification failed
    at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:793) ~[?:?]
    ... 16 more
Wrapped by: java.io.IOException: Keystore was tampered with, or password was incorrect
    at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:795) ~[?:?]
    at sun.security.util.KeyStoreDelegator.engineLoad(KeyStoreDelegator.java:222) ~[?:?]
    at java.security.KeyStore.load(KeyStore.java:1479) ~[?:?]

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.