AIQUM: Status of the service processor with address is offline but SP is online
Applies to
- OnCommand Unified Manager
- AFF-C400
- Baseboard Management Controller(BMC)
Issue
- OCUM host received SNMP trap shows BMC is offline:
2024/07/15 22:55:29
.1.3.6.1.2.1.1.3.0 type=67 value=Timeticks: (537757094) 62 days, 5:46:10.94
.1.3.6.1.4.1.789.5.1.2.1.0 type=4 value=STRING: "Service Processor Offline"
.1.3.6.1.4.1.789.5.1.2.5.0 type=4 value=STRING: "error event on NODE-01 (Service Processor Offline)"
.1.3.6.1.4.1.789.5.1.2.6.0 type=4 value=STRING: "Status of the service processor with address xx.xx.xx.xx is offline."
.1.3.6.1.4.1.789.5.1.2.7.0 type=4 value=STRING: "xxx"
- However, BMC is online.
Service Processor Status: Online
Firmware Version: 13.10P1
Mgmt MAC Address: xx:xx:xx:xx:xx:xx
Ethernet Link: up, 1Gbps
Using DHCP: no
- There have following EMS event reports during the relevant time period:
Mon Jul 15 22:55:24 +0900 [NODE-01: spmgrd: sp.dup.ip:error]: SP IP address xxx.xxx.xxx.xxx in use by another system.