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How to change Site Dispatch Hours for Part receiving and Engineer Visit from NetApp Support Site

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Applies to

  • System maintenance
  • Site Dispatch Hours - Part and Engineer 

Description

The article outlines the process for modifying or updating the Site Hours of Operation for Parts Receiving and Engineer Arrival on NetApp Support Site

Procedure

Video Reference

 

  1. Login to NetApp Support Site 
  2. Go to Systems>Sites
  3. Locate the desired site by searching the list or use the filters provided (City, Zip, State, or Country) to narrow down your options. 
  4. From the site list, select 'Manage Site Hours and Preferences' under additonal Tool Set drop-down menu to access the Site details pageManage site hours.jpg
  5.  Adjust the 'Hours of Operation' for Parts Receiving and Engineer Arrival times as needed within the provided table. Click the 'Update' button to ensure your changes are recorded and saved. Site details.jpg

Note: Site Dispatch Hours will apply for all the systems linked to the site and with same-day service entitlements only and do not include exceptions such as local holidays, etc.

Additional Information

additionalInformation_tex

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.