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Why are part requests deferred even though systems have 2hr or 4hr contracts

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Applies to

  • Part Request
  • NetApp Partners
  • NetApp Customers

Answer

Part Requests are deferred mainly due to Customer preference of accepting parts only during certain/business hours at their sites which coincides with their internal policies.

Additional Information

  • Deferred Delivery process streamlines the handling of Part Shipments outside of a customers Goods Receiving Hours (GRH) for 2- & 4-hour TROs. Local depots or NBD Cut-off depots are used at the regional and country level in different GEOs to determine whether a Part Request should be deferred as Next Business Day order or Scheduled delivery order to meet the Customer timelines.
  • Customer could update the Site Goods Receiving Hours(GRH) to their preference by creating a Nontechnical case from the NetApp Support Site :

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  • On the respective site, click on the 3 dots on the left & select "Manage Site Hours and Preferences"

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  • Under Site Dispatch Hours, update the "Hours of Operation for Parts Receiving" & "Hours of Operation for Engineer Arrival" as per your preference.

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