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NetApp Knowledge Base

NetApp Knowledge Base

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Introduction

  • NetApp Knowledge Base is the repository of Solutions, Answers, Procedures, and Support Information on NetApp Products and Services.
  • Knowledge Base (KB) content is written by NetApp's Technical Experts and Knowledge Domain Experts to provide the best self-service experience for our customers.
  • KB articles are designed to be easily searchable, usable, and sufficient to solve customers’ issue.

Log into NetApp Knowledge Base

  • Go to https://kb.netapp.com, click on Sign in, and enter your user name and password to log into NetApp Knowledge Base.
  • If you face any issues logging into the Knowledge Base, email ng-kb-support@netapp.com
  • To access customer-exclusive content, please log into the KB site.

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Language Preference

  • Once you log into the KB site, you can select your preferred language from the top-right corner of the page.

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  • KB content is available in English, Japanese and Chinese.
  • When you log into the KB site and select Japanese/Chinese for the first time, your account will be created for the selected language as well.
  • If you face any issues logging into the Knowledge Base with Japanese/Chinese, email ng-kb-support@netapp.com

Notes:

  • Translation on the KB site is done by Neural Machine Translation tools and is aimed to provide basic understanding of the KB content. It is a literal translation and certain words may not translate accurately.
  • To view the original content of the article, use the English version.
  • You can report any translation errors using the Feedback option available at the end of the article. 

Site Navigation

Product Categories

KB content can be navigated using the Product Categories and Guides.

  • When you click on the Product category, you see the Product guides.
  • Under these guides, you can find Solutions, How-to Procedures, Answers, Resolution guides, Videos, and other support information for NetApp products.

Category> Product Category>  Product Guide> KB article

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Example:

Cloud> Cloud Volumes ONTAP> AWS CVOs rebooted twice after an ONTAP upgrade

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All Products

KB content can also be navigated from the All Products on top-right corner of the Home page.

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Support Bulletins
  • This category contains Support Bulletins that are announcements or communication on known product-related issues.
  • Based on the visibility of the bulletin, it is available in the Customer or Partner Bulletins Guide.

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Other Resources

Other Resources in the Product Guides show the following:

  • Resolution Guides
  • Recently created 
  • Recently updated 
  • Videos

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KB Site Breadcrumbs

On the top of the guide/article page, the KB site breadcrumbs are available, which help you locate (Categories> Product Category> Product Guide) where you are in the KB site.

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Tree Hierarchy
  • Next to the breadcrumbs, you can see the Tree hierarchy.
  • Click on the Tree hierarchy Tree Hierarchy icon.png icon to navigate to a Product Category or Guide. The Tree hierarchy also shows your location in the KB site.

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Search Capabilities

  • NetApp Knowledge Base has Enhanced Search Capabilities.
  • You can use Global Search or Bounded Search to search for Solutions and Answers using keywords or the article title.
  • Search recognizes content from titles, headings, sections, and metadata of articles.
  • Every article has a unique title and are differentiable with tags, which makes them more findable by search engines.
Global Search

Global Search is available on the homepage and on the top-right corner of every page.

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Bounded Search

Bounded Search enables you to search within a specific Product Category or Product Guide, making it easier to find an article belonging to a specific NetApp Product.

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Advanced Search Options

Search Terms
Single term Single word such as "research" or "analytics"
Phrase Group of words surrounded by double quotes, such as "custom CSS"
To match the words exactly

Add "double quote marks" around a term or phrase

Note: Using only one double quote mark, either just at the beginning or end, causes a search error.

To form a more complex query Combine multiple terms with Boolean operators
Boolean Operators
  • Boolean searches help link or unlink search queries.
  • Case-sensitive and require capitalization.
  • If you have more than two words, Boolean searches help refine the search.
OR operator
  • Displays one query or the other.
  • Searching with multiple words (not a phrase in quotes) always searches with OR operator.
  • More relevant search results are boosted if all of the words in the search are in the result.
    Example: Editor OR Table
AND operator
  • Only shows articles that include all of the words in the query.

  • Searching with phrases acts similarly to using AND operator.
    Example: Editor AND Table

NOT operator
  • Removes next word from search results.

  • This helps when you have a large population of results and know you would like to strip out a specific subset of results.
    Example: Editor NOT Table

 
Boost Terms
  • When searching with multiple terms, you can boost a specific term to give it higher priority in the search.
  • Higher the boost value, the more relevance is given to the term.
  • ^: A query like "page editor" can have either "page" or "editor" boosted, depending on where ^ is appended.
    Example: page editor^2 or page^10 editor
Grouping Terms
  • Multiple clauses can be searched using parenthesis, similar to a math equation. This can be useful if you want to control the Boolean logic for a query.
  • ( ): Group words with parenthesis and use Boolean operators to separate them. For example: (mindtouch OR mt4) AND advanced. This searches for either "mindtouch" or "mt4" and "advanced" in the query.
Escape Special Characters

To escape special characters, use "\" before the character.

+ - && || ! ( ) { } ] ^ " ~ *  : \:

Example: \(1\+1\)\:2

Quick Links on the Homepage

On the bottom of the homepage, Quick Links to other NetApp resources are available.

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To Submit Feedback

How to submit feedback from Knowledge Base site
For KB site
  1. Click on Help & Feedback widget clipboard_e631398d4462bfc00205f0b3275371741.png, available at the bottom-right corner of all Knowledge Base pages.
  2. Under Help & Feedback, click on Feedback>Provide KB Site Feedback

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  1. Use the form to provide feedback about your experience with the KB site.

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For KB article

Use the Feedback widget, seen at the end of an article:

  • To rate an article
  • To comment on an article
  • To let us know if an article needs updates/corrections, and
  • If you have any questions on the article content

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How to submit feedback KB feedback from NetApp Support site

When viewing articles on the NetApp Support Site, you can provide KB feedback by using the Submit Feedback button on the top of the article.

Feedback from Support Site

Export an article as PDF

Click on the Export pages as PDF NetApp support icon available on the top-right corner of an article to export the article content as a PDF.

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Share on Social Media

  • Click on the Share NetApp support icon available on the top-right corner of an article to share an article on your social media account.
  • With this feature, you can share the article on Facebook, Twitter and LinkedIn.

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NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
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