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CSOps Lab Services

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Applies to

  • CSOps Lab Services
  • Lab on Demand (LoD)
  • Restool
  • Private Compute Cloud

Frequently Asked Questions

CSOps Lab Services
What is covered by CSOps Lab?
  • CSOps offers Lab On Demand (LOD), Restool and Private Compute Cloud services to NetApp employees
Lab On Demand
What is Lab On Demand?
  • Lab On Demand provides solution-level environments covering most NetApp technologies
Can I use LOD to learn and play with CVO in all three Cloud Providers in BlueXP?
  • Yes, LOD is a perfect place for all Cloud gurus (all level) to learn CVO creation in hyperscale's environment and much more
How do I open a ticket with LOD?
  • You can open a ticket with LOD by using this link
    • Be sure to select the correct help topic
      • Bootcamp Request 
      • Feedback 
      • General Inquiry 
      • General Inquiry / Cloud Resources 
      • General Inquiry / PLC Notification 
      • Lab Guide Error 
      • License Request 
      • Login Access Denied 
      • NLS Lab Extension 
      • NLS Lab Support Request 
      • NLS Request for Design Discussion 
      • Problem with Lab 
      • PS Request for Design/Activation 
      • Translation Request 
      • TSC Request for Design Discussion
Restool
What is Restool?
  • The Restool has self-service resources for TSE's and EE's to use for customer repros
  • The reservation system gives access to both phsyical and virtual resources
How do I access the Restool portal?
  • The Restool can be access using this link
    • Requires VPN and login using SSO
Restool lab expectations and etiquette guidelines
Can I use Restool for custom issue reproduction?
How do I reserve a virtual machine using the CSOps reservation tool?
How do I submit a request?
Private Compute Cloud
What is a Private Compute Cloud?
Where are CSOps Lab locations?
Where can I learn more about the Virtualized VMware environment setup?
  • An overview of the VMware environment can be found here
How do I access NetApp vSphere virtual lab environments?
How do I deploy a virtual machine from a template within NetApp CSOps internal labs?
How do I edit NetApp internal lab virtual machine resource settings?
What is the process to create and configure lab machines for learning and technical issue repro?
How do I add or modify a network interface in NetApp internal vSphere labs?
How do I assign a static IP address for NetApp internal vSphere labs?
How to permanently remove the VM from private compute cloud in CSOPS VMware lab?
  • Please see the KB.
How do I login, deploy, upgrade, etc?

 

Other useful links and information
Where can I get the NetApp internal licenses?
Hands on Lab?
  • The Hands on Lab and NetApp Test Drive provides external audiences the ability to evaluate features and functionality of NetApp products
What are the support Guidelines for Cloud Labs?
CSOps Enablement Labs?
How do I upgrade ONTAP in the NetApp lab?
Old Software Repository?

 

Additional Information

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