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    • https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/How_to_use_HCC_to_collect_Solidfire_cluster_logs
      Applies to Element Management Node (mNode) 11.3 and above Hybrid Cloud Control (HCC) Description Versions 11.3, 11.5, 11.7, and 11.8 utilize the swagger UI at https://<mnode_ip>/mnode Versions 12.0 an...Applies to Element Management Node (mNode) 11.3 and above Hybrid Cloud Control (HCC) Description Versions 11.3, 11.5, 11.7, and 11.8 utilize the swagger UI at https://<mnode_ip>/mnode Versions 12.0 and above use a log collection UI utility within HCC at https://<mnode_ip>/hcc Collecting logs from these mNodes can be accomplished via a version-appropriate UI method or by locating and gathering the individual log files on the mNode
    • https://kb.netapp.com/on-prem/ontap/DM/System_Manager/SM-KBs/Is_it_possible_to_view_the_node_that_has_epsilon
      Applies to ONTAP System Manager (OSM) Answer There is no longer any need to manage epsilon manually. Epsilon automatically moves around during node reboots. Workaround: cluster show Additional Informa...Applies to ONTAP System Manager (OSM) Answer There is no longer any need to manage epsilon manually. Epsilon automatically moves around during node reboots. Workaround: cluster show Additional Information NetApp System Manager Product Management is aware of this request and by tagging a case with this KB, Product Management will use this data and consider this enhancement for a future release.
    • https://kb.netapp.com/Support/csm-sam/Why_does_the_latest_software_release_not_support_my_hardware_or_platform
      While hardware and or platforms may sometimes be supported in Feature Releases that come after a platform/hardware's Feature Release period expiration, for various reasons such as short-term migration...While hardware and or platforms may sometimes be supported in Feature Releases that come after a platform/hardware's Feature Release period expiration, for various reasons such as short-term migration use cases, it is a best practice to plan your upgrade and refresh timings in alignment with the published End of Availability policy guidelines.
    • https://kb.netapp.com/Cloud/Cloud_Volumes_ONTAP/How_to_get_support_for_Cloud_Volumes_ONTAP
      Applies to Cloud Volumes ONTAP Description Cloud Volumes ONTAP (CVO) Technical Support Flow:
    • https://kb.netapp.com/on-prem/Switches/Brocade-KBs/How_to_get_Brocade_Network_Advisor_software
      Brocade Network Advisor (BNA) Use the Broadcom Assist Portal via the NetApp download site, a trade compliance verification check must be completed using a valid e-mail address Enter BNA serial number ...Brocade Network Advisor (BNA) Use the Broadcom Assist Portal via the NetApp download site, a trade compliance verification check must be completed using a valid e-mail address Enter BNA serial number from the application top menu select, Help > License If you have a valid support entitlement and receive "No valid Support contract found. Please reach out to your service provider or OEM for assistance. Please contact NetApp Technical Support or log into the NetApp Support Site to create a case.