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    • How to check the authoritative storage cluster with REST API
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/How_to_check_the_authoritative_storage_cluster_with_REST_API
      Applies to NetApp Hybrid Cloud Control (HCC) NetApp Element software Multiple storage clusters using a single management node (mNode) Description This article describes how to can find the authoritati...Applies to NetApp Hybrid Cloud Control (HCC) NetApp Element software Multiple storage clusters using a single management node (mNode) Description This article describes how to can find the authoritative storage cluster with REST API
    • How to remove and add a storage node during Element upgrade with sfinstall
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/How_to_remove_and_add_a_storage_node_during_Element_upgrade_with_sfinstall
      Applies to NetApp Element software 8.0 and above NetApp H-series storage nodes NetApp SF-Series storage nodes Upgrade using sfinstall command Description NetApp SolidFire Active IQ and cluster UI repo...Applies to NetApp Element software 8.0 and above NetApp H-series storage nodes NetApp SF-Series storage nodes Upgrade using sfinstall command Description NetApp SolidFire Active IQ and cluster UI report an Upgrade in progress alert Normal drive and node removal API calls and GUI options are not accepted while cluster is in an upgrade process This article explains the recommended procedure for removing a failed storage node during an Element upgrade
    • Element upgrade from version 10.x to 11.x fails with PostInstallAbort
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/Element_upgrade_from_version_10.x_to_11.x_fails_with_PostInstallAbort
      Applies to NetApp Element Software Upgrade from version 10.x to 11.x Issue Upgrade fails with: 2019-02-26 02:17:53: PostInstall 86%: Starting RTFI Post Install 2019-02-26 02:18:57: PostInstallAbort 86...Applies to NetApp Element Software Upgrade from version 10.x to 11.x Issue Upgrade fails with: 2019-02-26 02:17:53: PostInstall 86%: Starting RTFI Post Install 2019-02-26 02:18:57: PostInstallAbort 86%: [Caught SIGTERM pid=25693 cmd=( local mnt=$(mktemp --tmpdir --directory archive-ex tract...]
    • Schedule action failed for schedule IDs
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/Schedule_action_failed_for_schedule_IDs
      apiEvent API Call (CreateSnapshot) 4 { "success": false, "params": { "scheduleID": 1, "name": "", "enableRemoteReplication": false, "volumeID": "12", "snapMirrorLabel": {}, "retention": "96:0:00" }, "...apiEvent API Call (CreateSnapshot) 4 { "success": false, "params": { "scheduleID": 1, "name": "", "enableRemoteReplication": false, "volumeID": "12", "snapMirrorLabel": {}, "retention": "96:0:00" }, "method": "CreateSnapshot", "context": { "ip": "0.0.0.0", "authMethod": "Cluster", "user": "internal" }, "error": { "message": "Snapshot creation inhibited due to critical cluster fullness; see cluster faults", "code": 500, "name": "xClusterFullnessCritical" } }
    • Block Cluster Full Error
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/Block_Cluster_Full_Error
      Applies to NetApp SolidFire NetApp HCI NetApp Element software Issue AIQ reports Block Cluster Full Error SFBKFS:SolidFire Alert from Cluster1 (Block Cluster Full Error) Due to high capacity consumpti...Applies to NetApp SolidFire NetApp HCI NetApp Element software Issue AIQ reports Block Cluster Full Error SFBKFS:SolidFire Alert from Cluster1 (Block Cluster Full Error) Due to high capacity consumption Helix data protection will not recover if a node fails. Creating new Volumes or Snapshots is not permitted until additional capacity is available. The error does not self-resolve. Block space is not reclaimed. Block space utilization is higher than VMware.
    • 'HTTP 400: Error getting root assets' when running setup-mnode
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/HTTP_400__Error_getting_root_assets_when_running_setup_mnode
      Applies to Management node (mNode) Element 11.3 and higher Issue When running /sf/packages/mnode/setup-mnode the following error appears: sfprime.MnodeCfgEzroz: Error: HTTP 400: Error adding root asse...Applies to Management node (mNode) Element 11.3 and higher Issue When running /sf/packages/mnode/setup-mnode the following error appears: sfprime.MnodeCfgEzroz: Error: HTTP 400: Error adding root asset. — Asset with name '<mnode_name>' already exists.[25137 ] Failed zo execute script setup mnode
    • SolidFire/HCI management node boot loop
      https://kb.netapp.com/on-prem/solidfire/hardware_Kbs/SolidFire_HCI_management_node_boot_loop
      Applies to Management Node (mNode/fdva) Element Software NetApp SF Series storage nodes NetApp H Series storage nodes NetApp Element Software NetApp HCI Issue Kernel panic error on mnode console Reboo...Applies to Management Node (mNode/fdva) Element Software NetApp SF Series storage nodes NetApp H Series storage nodes NetApp Element Software NetApp HCI Issue Kernel panic error on mnode console Rebooting in 5 seconds.. messages code appears in the vSphere remote console session for the mnode and the node enters a never ending reboot cycle.
    • SolidFire network ports show up with incorrect current status
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/SolidFire_network_ports_show_up_with_incorrect_current_status
      Applies to SolidFire Issue When performing network checks with querying the network.json files, sometimes the network ports status show up as incorrect to the current state of the port, for example po...Applies to SolidFire Issue When performing network checks with querying the network.json files, sometimes the network ports status show up as incorrect to the current state of the port, for example port ethX shows as "Up" and not "UpAndRunning," as shown in the node UI (https://nodeMIP:442) An alert can be raised in AIQ for "Detected network configuration mismatch on Bond1G/Bond10G" with "status" : "Up", + "status" : "UpAndRunning" information
    • "xPermissionDenied" error when accessing Element cluster UI via LDAP
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/xPermissionDenied_error_when_accessing_Element_cluster_UI_via_LDAP
      Applies to Element Software LDAP Issue After configuring LDAP on an Element cluster, an LDAP user connects and all fields are marked as "xPermissionDenied" on all tabs of the cluster UI (https://<MVIP...Applies to Element Software LDAP Issue After configuring LDAP on an Element cluster, an LDAP user connects and all fields are marked as "xPermissionDenied" on all tabs of the cluster UI (https://<MVIP>).
    • AutoSupport Message: The sum of all minimum QoS IOPS is greater than the expected IOPS
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/AutoSupport_Message__The_sum_of_all_minimum_QoS_IOPS_is_greater_than_the_expected_IOPS
      On NetApp SolidFire Active IQ: error message: The sum of all minimum QoS IOPS <current_IOPS_count> is greater than the expected IOPS <max_IOPS_for_cluster> of the cluster.
    • NetApp Element block sync job stuck with no remaining time
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/NetApp_Element_block_sync_job_stuck_with_no_remaining_time
      Applies to NetApp Element Software Issue Block sync job does not progress under Running Tasks in the NetApp Element cluster UI Task is displayed with 00:00:00 Remaining Time and an ongoing Elapsed Tim...Applies to NetApp Element Software Issue Block sync job does not progress under Running Tasks in the NetApp Element cluster UI Task is displayed with 00:00:00 Remaining Time and an ongoing Elapsed Time NetApp SolidFire Active IQ reports the following unresponsiveService errors within a minute: A master service is not responding A bulk volume service is not responding