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    • Autosupport delivery to NetApp via SMTP protocol fails
      https://kb.netapp.com/on-prem/ontap/Ontap_OS/OS-KBs/Autosupport_delivery_to_NetApp_via_SMTP_protocol_fails
      Notifyd log indicates that Autosupports were successfully delivered via SMTP protocol 00000016.000d6924 019fe2a2 Mon May 13 2024 00:24:51 [kern_notifyd:info:2262] Successfully processed smtp ASUP by d...Notifyd log indicates that Autosupports were successfully delivered via SMTP protocol 00000016.000d6924 019fe2a2 Mon May 13 2024 00:24:51 [kern_notifyd:info:2262] Successfully processed smtp ASUP by delivery thread, seq: 79 status: sent-successful 00000016.000d69ed 019ff573 Mon May 13 2024 00:32:52 [kern_notifyd:info:2262] Successfully processed smtp ASUP by delivery thread, seq: 80 status: sent-successful
    • E-Series SMTP AutoSupport does not contain any log files beside the HEADERS file
      https://kb.netapp.com/on-prem/E-Series/Management-Apps-KBs/E-Series_SMTP_AutoSupport_does_not_contain_any_log_files_beside_the_HEADERS_file
      Applies to All E-Series platforms SANtricity OS 11.70.1GA SMTP (mail) AutoSupport delivery method Issue E-Series AutoSupport contains none of the expected log files. Only the HEADERS file is displayed...Applies to All E-Series platforms SANtricity OS 11.70.1GA SMTP (mail) AutoSupport delivery method Issue E-Series AutoSupport contains none of the expected log files. Only the HEADERS file is displayed in SmartSolve.
    • AIQ Unified Manager SMTP sends 'EHLO localhost' instead of 'EHLO fqdn'
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/AIQ_Unified_Manager_SMTP_sends_EHLO_localhost_instead_of_EHLO_fqdn
      Applies to ActiveIQ Unfied Manager (UM) 9.9P2+ OVA Issue UM SMTP sends EHLO localhost This behavior is visible in a tcpdump or Postfix debug log AIQUM failed to send email alerts. The Test fails with ...Applies to ActiveIQ Unfied Manager (UM) 9.9P2+ OVA Issue UM SMTP sends EHLO localhost This behavior is visible in a tcpdump or Postfix debug log AIQUM failed to send email alerts. The Test fails with Error: Failed to send email, check that SMTP server is configured correctly and refer to the SMTP server logs for details. Additional details:EOF
    • E-Series Storage array alerts are not delivered through SMTP
      https://kb.netapp.com/on-prem/E-Series/Management-Apps-KBs/E-Series_Storage_array_alerts_are_not_delivered_through_SMTP
      Applies to SANtrictry System Manager E2800 E5700 Issue Unable to receive emails regarding any alerts from the storage array
    • ASUP E-mail delivery fails due to incorrect source IP used to contact Mailserver
      https://kb.netapp.com/on-prem/ontap/Ontap_OS/OS-KBs/ASUP_E-mail_delivery_fails_due_to_incorrect_source_IP_used_to_contact_Mailserver
      ASUP transmission to e-mail address fails with SMTP with reason: Failed sending data to the peer Nodes are connecting to the correct mailserver IP, however using wrong source IPs - The Node Management...ASUP transmission to e-mail address fails with SMTP with reason: Failed sending data to the peer Nodes are connecting to the correct mailserver IP, however using wrong source IPs - The Node Management IP is not the IP used to contact mailserver [kern_notifyd:info:1517] (category: 1517:69:deliver) (emittime: 11/24/2020 01:35:05) (message: Failed to transmit smtp asup 69, curl error: Failed sending data to the peer)
    • E-Series AutoSupport is not delivered using SMTP
      https://kb.netapp.com/on-prem/E-Series/Management-Apps-KBs/E-Series_AutoSupport_is_not_delivered_using_SMTP
      Applies to E28xx, E57xx, EF300 and EF600 AutoSupport (ASUP) SMTP delivery method Issue ASUP is not getting delivered via SMTP delivery method however the tests are successful.
    • Autosupport using SMTP fails with Mailhost error 5.7.3 External client does not have permissions to submit to this server
      https://kb.netapp.com/on-prem/ontap/Ontap_OS/OS-KBs/Autosupport_using_SMTP_fails_with_Mailhost_error_5.7.3_External_client_does_not_have_permissions_to_submit_to_this_server
      When notifyd uses SMTP to deliver an AutoSupport message, it provides normal response codes when successful, and when there are problems. Look for descriptive erorrs in the node's notifyd and messages...When notifyd uses SMTP to deliver an AutoSupport message, it provides normal response codes when successful, and when there are problems. Look for descriptive erorrs in the node's notifyd and messages logs, in autosupport history show output, and on the storage controller's console. Mailhost or notifyd log shows an SMTP error like 454 5.7.3 External client does not have permissions to submit to this server
    • StorageGRID Autosupport via SMTP not working
      https://kb.netapp.com/hybrid/StorageGRID/Alerts/StorageGRID_Autosupport_via_SMTP_not_working
      Applies to NetApp StorageGRID SMTP Issue Autosupport via SMTP not working
    • Cannot send AutoSupport e-mail, error message: Unknown User
      https://kb.netapp.com/Legacy/ONTAP/7Mode/Cannot_send_AutoSupport_e_mail_error_message__Unknown_User
      Applies to Data ONTAP 7 and earlier SMTP AutoSupport Issue Unable to send AutoSupport e-mails and the following error message is reported: asup.smtp.fail -OR- asup.smtp.reject