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    • OTS Deploy fails with NodeCreateTimedOut error
      https://kb.netapp.com/on-prem/ontap/ontap-select/Select-KBs/OTS_Deploy_fails_with_NodeCreateTimedOut_error
      Applies to NetApp ONTAP Select (OTS) vCenter Server Issue OTS Deploy fails with NodeCreateTimedOut error and OVF Export Timeout errors in vCenter
    • Error upgrading ONTAP Select Deploy
      https://kb.netapp.com/on-prem/ontap/ontap-select/Select-KBs/Error_upgrading_ONTAP_Select_Deploy
      Applies to ONTAP Select ONTAP Select Deploy utility Issue The upgrade fails with the following error Error[400]: UpgradePackageInvalid - The provided upgrade package is invalid: Cannot upgrade to less...Applies to ONTAP Select ONTAP Select Deploy utility Issue The upgrade fails with the following error Error[400]: UpgradePackageInvalid - The provided upgrade package is invalid: Cannot upgrade to lesser version(NetApp Release <version> to NetApp Release <version>)
    • An error occurred while trying to find preexisting virtual interfaces
      https://kb.netapp.com/on-prem/ontap/ontap-select/Select-KBs/An_error_occurred_while_trying_to_find_preexisting_virtual_interfaces
      Applies to ONTAP Select (OTS) ONTAP Select Deploy (Deploy) An initial Select deployment fails with error: Suggestion: An error occurred while trying to find preexisting virtual interfaces on port grou...Applies to ONTAP Select (OTS) ONTAP Select Deploy (Deploy) An initial Select deployment fails with error: Suggestion: An error occurred while trying to find preexisting virtual interfaces on port group <portgroupname> on host ##.##.##.##. Verify that port group <portgroupname> exists and is correctly configured, then try again. If a cluster has been deployed and subsequently reconfigured outside of ONTAP Select Deploy, run a refresh operation on the cluster, and then try again.
    • Can I move ONTAP Select VMs to a different ONTAP Select Deploy utility?
      https://kb.netapp.com/on-prem/ontap/ontap-select/Select-KBs/Can_I_move_ONTAP_Select_VMs_to_a_different_ONTAP_Select_Deploy_utility
      Currently, it is not possible to import OTS instances from one Deploy utility to any other that resides in a different infrastructure. When a Deploy VM is damaged beyond repair, it is possible to re-i...Currently, it is not possible to import OTS instances from one Deploy utility to any other that resides in a different infrastructure. When a Deploy VM is damaged beyond repair, it is possible to re-install it and use configuration backups to discover existing OTS instances. Customers who are interested in such a feature, can raise a Support Ticket and ask for their case to be attached after providing initial justification/business requirements.
    • No storage pools found during ONTAP Select deployment
      https://kb.netapp.com/on-prem/ontap/ontap-select/Select-KBs/No_storage_pools_found_during_ONTAP_Select_deployment
      When configuring a new cluster in the ONTAP Select Deploy GUI, after selecting the hosts in the Hypervisor and Network field, the following message appears: If the host's credentials have changed, upd...When configuring a new cluster in the ONTAP Select Deploy GUI, after selecting the hosts in the Hypervisor and Network field, the following message appears: If the host's credentials have changed, update the credentials and retry the operation The host credentials message is misleading, the host credentials are correct for VMware vCenter Server. In the Administration | Event tab, the deployment events show both the server and hosts were successfully authenticated and registered
    • How to use esxtop to troubleshoot OTS issues
      https://kb.netapp.com/on-prem/ontap/ontap-select/Select-KBs/How_to_use_esxtop_to_troubleshoot_OTS_issues
      Applies to NetApp ONTAP Select (OTS) NetApp ONTAP Select Deploy VMware ESXi Performance Description This article provides information about esxtop and latency statistics that can be used when troubles...Applies to NetApp ONTAP Select (OTS) NetApp ONTAP Select Deploy VMware ESXi Performance Description This article provides information about esxtop and latency statistics that can be used when troubleshooting backend storage performance issues impacting OTS VM performance and stability.
    • ONTAP Select node VM recovery in case of disaster
      https://kb.netapp.com/on-prem/ontap/ontap-select/Select-KBs/ONTAP_Select_node_VM_recovery_in_case_of_disaster
      Applies to NetApp ONTAP Select (OTS) NetApp ONTAP Select Deploy High Availability Description In case an OTS node VM / Host is completely lost, the OTS instance may be recovered if it has been taken o...Applies to NetApp ONTAP Select (OTS) NetApp ONTAP Select Deploy High Availability Description In case an OTS node VM / Host is completely lost, the OTS instance may be recovered if it has been taken over by the partner. On a one-node OTS cluster, configuration recovery may be possible if the node is deleted accidentally and a configuration backup exists.
    • Unable to increase capacity tier space on single ONTAP Select node
      https://kb.netapp.com/on-prem/ontap/ontap-select/Select-KBs/Unable_to_increase_capacity_tier_space_on_single_ONTAP_Select_node
      ONTAP Select (Single Node Cluster) Adding capacity space to ONTAP Select (OTS) single-node cluster fails Within the ONTAP Select (OTS) Deploy, the Cluster Refresh status shows a minus next to the Last...ONTAP Select (Single Node Cluster) Adding capacity space to ONTAP Select (OTS) single-node cluster fails Within the ONTAP Select (OTS) Deploy, the Cluster Refresh status shows a minus next to the Last Refresh date and time Performing a Cluster Refresh fails when tried in the ONTAP Select (OTS) Deploy Graphical User Interface (GUI), but works when using the ONTAP Select (OTS) Deploy Command Line Interface (CLi) Repeating the attempt to add capacity to the single-node cluster continues to fail
    • Can I manually download an OVF from OTS to setup a cluster remotelly?
      https://kb.netapp.com/on-prem/ontap/ontap-select/Select-KBs/Can_I_manually_download_an_OVF_from_OTS_to_setup_a_cluster_remotelly
      Applies to NetApp ONTAP Select (OTS) Answer No, the product won't recognize this method Additional Information You must use OTS interface to initiate the OVF Export to vCenter and the desired ESXi hos...Applies to NetApp ONTAP Select (OTS) Answer No, the product won't recognize this method Additional Information You must use OTS interface to initiate the OVF Export to vCenter and the desired ESXi hosts where the cluster will be setup
    • Can Deploy create multiple clusters simultaneously?
      https://kb.netapp.com/on-prem/ontap/ontap-select/Select-KBs/Can_Deploy_create_multiple_clusters_simultaneously
      Applies to ONTAP Select Deploy Answer Deploy can only run one cluster create task at a time. Request For Enhancement has been filed to consider this option in future releases. Additional Information P...Applies to ONTAP Select Deploy Answer Deploy can only run one cluster create task at a time. Request For Enhancement has been filed to consider this option in future releases. Additional Information Please contact NetApp Technical Support or log into the NetApp Support Site to create a case to get your request added as a vote to the enhancement request. Reference this article for further assistance.
    • Procedure in case of split brain scenario for OTS
      https://kb.netapp.com/on-prem/ontap/ontap-select/Select-KBs/Procedure_in_case_of_split_brain_scenario_for_OTS
      Applies to ONTAP Select (OTS) Split-brain scenario What is the procedure in case of split brain scenario for OTS with 2 node HA-pair + Deploy. In case of failure of Deploy and then one of the nodes, s...Applies to ONTAP Select (OTS) Split-brain scenario What is the procedure in case of split brain scenario for OTS with 2 node HA-pair + Deploy. In case of failure of Deploy and then one of the nodes, surviving node will change its LIFs to ADMIN UP / OPER DOWN until its partner come back online again. Takeover was not possible since Deploy failed first. In that scenario, cannot recover failed and surviving node remain online, what is the procedure to recover LIFs to OPER UP