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    • No storage pools found during ONTAP Select deployment
      https://kb.netapp.com/on-prem/ontap/ontap-select/Select-KBs/No_storage_pools_found_during_ONTAP_Select_deployment
      When configuring a new cluster in the ONTAP Select Deploy GUI and after selecting the hosts in the Hypervisor and Network field, the following message shortly thereafter appears: In this case, the hos...When configuring a new cluster in the ONTAP Select Deploy GUI and after selecting the hosts in the Hypervisor and Network field, the following message shortly thereafter appears: In this case, the host credentials message is misleading because the host credentials are correct because VMware vCenter Server. When viewing the deployment events from the Administration | Event tab, both the server and hosts were successfully authenticated and registered
    • Error upgrading ONTAP Select Deploy
      https://kb.netapp.com/on-prem/ontap/ontap-select/Select-KBs/Error_upgrading_ONTAP_Select_Deploy
      Applies to ONTAP Select ONTAP Select Deploy utility Issue The upgrade fails with the following error Error[400]: UpgradePackageInvalid - The provided upgrade package is invalid: Cannot upgrade to less...Applies to ONTAP Select ONTAP Select Deploy utility Issue The upgrade fails with the following error Error[400]: UpgradePackageInvalid - The provided upgrade package is invalid: Cannot upgrade to lesser version(NetApp Release <version> to NetApp Release <version>)
    • OTS Deploy fails with NodeCreateTimedOut error
      https://kb.netapp.com/on-prem/ontap/ontap-select/Select-KBs/OTS_Deploy_fails_with_NodeCreateTimedOut_error
      Applies to NetApp ONTAP Select (OTS) vCenter Server Issue OTS Deploy fails with NodeCreateTimedOut error and OVF Export Timeout errors in vCenter
    • Can I move ONTAP Select VMs to a different ONTAP Select Deploy utility?
      https://kb.netapp.com/on-prem/ontap/ontap-select/Select-KBs/Can_I_move_ONTAP_Select_VMs_to_a_different_ONTAP_Select_Deploy_utility
      Currently, it is not possible to import OTS instances from one Deploy utility to any other that resides in a different infrastructure. When a Deploy VM is damaged beyond repair, it is possible to re-i...Currently, it is not possible to import OTS instances from one Deploy utility to any other that resides in a different infrastructure. When a Deploy VM is damaged beyond repair, it is possible to re-install it and use configuration backups to discover existing OTS instances. Customers who are interested in such a feature, can raise a Support Ticket and ask for their case to be attached after providing initial justification/business requirements.
    • An error occurred while trying to find preexisting virtual interfaces
      https://kb.netapp.com/on-prem/ontap/ontap-select/Select-KBs/An_error_occurred_while_trying_to_find_preexisting_virtual_interfaces
      Applies to ONTAP Select (OTS) ONTAP Select Deploy (Deploy) An initial Select deployment fails with error: Suggestion: An error occurred while trying to find preexisting virtual interfaces on port grou...Applies to ONTAP Select (OTS) ONTAP Select Deploy (Deploy) An initial Select deployment fails with error: Suggestion: An error occurred while trying to find preexisting virtual interfaces on port group <portgroupname> on host ##.##.##.##. Verify that port group <portgroupname> exists and is correctly configured, then try again. If a cluster has been deployed and subsequently reconfigured outside of ONTAP Select Deploy, run a refresh operation on the cluster, and then try again.
    • How to use esxtop to troubleshoot OTS issues
      https://kb.netapp.com/on-prem/ontap/ontap-select/Select-KBs/How_to_use_esxtop_to_troubleshoot_OTS_issues
      Applies to NetApp ONTAP Select (OTS) NetApp ONTAP Select Deploy VMware ESXi Performance Description This article provides information about esxtop and latency statistics that can be used when troubles...Applies to NetApp ONTAP Select (OTS) NetApp ONTAP Select Deploy VMware ESXi Performance Description This article provides information about esxtop and latency statistics that can be used when troubleshooting backend storage performance issues impacting OTS VM performance and stability.
    • ONTAP Select node VM recovery in case of disaster
      https://kb.netapp.com/on-prem/ontap/ontap-select/Select-KBs/ONTAP_Select_node_VM_recovery_in_case_of_disaster
      Applies to NetApp ONTAP Select (OTS) NetApp ONTAP Select Deploy High Availability Description In case an OTS node VM / Host is completely lost, the OTS instance may be recovered if it has been taken o...Applies to NetApp ONTAP Select (OTS) NetApp ONTAP Select Deploy High Availability Description In case an OTS node VM / Host is completely lost, the OTS instance may be recovered if it has been taken over by the partner. On a one-node OTS cluster, configuration recovery may be possible if the node is deleted accidentally and a configuration backup exists.
    • Can I manually download an OVF from OTS to setup a cluster remotelly?
      https://kb.netapp.com/on-prem/ontap/ontap-select/Select-KBs/Can_I_manually_download_an_OVF_from_OTS_to_setup_a_cluster_remotelly
      Applies to NetApp ONTAP Select (OTS) Answer No, the product won't recognize this method Additional Information You must use OTS interface to initiate the OVF Export to vCenter and the desired ESXi hos...Applies to NetApp ONTAP Select (OTS) Answer No, the product won't recognize this method Additional Information You must use OTS interface to initiate the OVF Export to vCenter and the desired ESXi hosts where the cluster will be setup
    • Procedure in case of split brain scenario for OTS
      https://kb.netapp.com/on-prem/ontap/ontap-select/Select-KBs/Procedure_in_case_of_split_brain_scenario_for_OTS
      Applies to ONTAP Select (OTS) Split-brain scenario What is the procedure in case of split brain scenario for OTS with 2 node HA-pair + Deploy. In case of failure of Deploy and then one of the nodes, s...Applies to ONTAP Select (OTS) Split-brain scenario What is the procedure in case of split brain scenario for OTS with 2 node HA-pair + Deploy. In case of failure of Deploy and then one of the nodes, surviving node will change its LIFs to ADMIN UP / OPER DOWN until its partner come back online again. Takeover was not possible since Deploy failed first. In that scenario, cannot recover failed and surviving node remain online, what is the procedure to recover LIFs to OPER UP
    • Refreshing the cluster operation fails with "ONTAP credentials are invalid"
      https://kb.netapp.com/on-prem/ontap/ontap-select/Select-KBs/Refreshing_the_cluster_operation_fails_with_ONTAP_credentials_are_invalid
      Applies to ONTAP Select Deploy 9.9.1 Issue Refreshing the cluster from Deploy UI fails with the following messages: Node license refresh failed for node "<node_name>" ONTAPCredentialCheckFailed: ONTAP...Applies to ONTAP Select Deploy 9.9.1 Issue Refreshing the cluster from Deploy UI fails with the following messages: Node license refresh failed for node "<node_name>" ONTAPCredentialCheckFailed: ONTAP credentials are invalid
    • Is root access required to add a KVM host to ONTAP Select?
      https://kb.netapp.com/on-prem/ontap/ontap-select/Select-KBs/Is_root_access_required_to_add_a_KVM_host_to_ONTAP_Select
      Applies to NetApp ONTAP select Kernel-Based Virtual Machine (KVM) Answer Yes. Root access is necessary when adding a KVM host to ONTAP Select. The credentials provided during the host addition process...Applies to NetApp ONTAP select Kernel-Based Virtual Machine (KVM) Answer Yes. Root access is necessary when adding a KVM host to ONTAP Select. The credentials provided during the host addition process are the same credentials that will be used for future activities. Additional Information additionalInformation_text