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    • Hybrid Cloud Control compute health check fails with BMC errors
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/Hybrid_Cloud_Control_compute_health_check_fails_with_BMC_errors
      Applies to NetApp Hybrid Cloud Control NetApp Element software Issue On NetApp Hybrid Cloud Control: Node failed one or more health checks. Expand this row to view details When expanding the row, the ...Applies to NetApp Hybrid Cloud Control NetApp Element software Issue On NetApp Hybrid Cloud Control: Node failed one or more health checks. Expand this row to view details When expanding the row, the following descriptions appear: Is there correct mapping between ESXi host and hardware host(BMC)?
    • HCC displays "string" instead of mNode hostname
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/HCC_displays_string_instead_of_mNode_hostname
      Applies to Element Software 11.3+ NetApp Hybrid Cloud Control (HCC) NetApp SolidFire NetApp HCI Issue HCC displays "string" instead of a correct mNode hostname "string" listed under the compute sectio...Applies to Element Software 11.3+ NetApp Hybrid Cloud Control (HCC) NetApp SolidFire NetApp HCI Issue HCC displays "string" instead of a correct mNode hostname "string" listed under the compute section along with the vCenter name vCenter shown as unreachable but it is listed and green
    • Upgrade process of the mNode Management Services got stuck
      https://kb.netapp.com/on-prem/solidfire/hardware_Kbs/Upgrade_process_of_the_mNode_Management_Services_got_stuck
      Applies to mNode 11.8.0.23 Management Services upgrade from 2.1.371 to 2.13.38 Management Services upgrade from 2.14.60 to 2.16.66 Issue The upgrade process of the mNode Management Services got stuck ...Applies to mNode 11.8.0.23 Management Services upgrade from 2.1.371 to 2.13.38 Management Services upgrade from 2.14.60 to 2.16.66 Issue The upgrade process of the mNode Management Services got stuck "error": "update.inProgress", "message": "Update in progress", "service": "MNode-Api-Service"
    • HCC FW upgrade fails with "Not able to collect all upgrade related logs from Serial-Over-Lan output"
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/HCC_FW_upgrade_fails_with_Not_able_to_collect_all_upgrade_related_logs_from_Serial_Over_Lan_output
      Applies to NetApp H410C Hybrid Cloud Control (HCC) upgrade Compute firmware (FW) bundle 2.76.x and 2.174.0 Management services for Element software up to 2.19 Issue On HCC Compute Firmware page: Upgra...Applies to NetApp H410C Hybrid Cloud Control (HCC) upgrade Compute firmware (FW) bundle 2.76.x and 2.174.0 Management services for Element software up to 2.19 Issue On HCC Compute Firmware page: Upgrade error HCC upgrade logs: "Not able to collect all upgrade related logs from Serial-Over-Lan output" More logs in Additional Information False positive as FW revisions are showing on latest version
    • Hybird Cloud Control-Failed to Fetch Cluster List error on Upgrade Compute Firmware
      https://kb.netapp.com/Legacy/NetApp_HCI/Management_services_for_Element_Software_and_NetApp_HCI/Hybird_Cloud_Control-Failed_to_Fetch_Cluster_List__error_on_Upgrade_Compute_Firmware
      Applies to NetApp Hybrid Cloud Control (HCC) NetApp HCI Management Services 2.14.60 Issue NetApp Hybrid Cloud Control ->Upgrade-> Compute Firmware tab displays error : Failed to Fetch Cluster List.
    • HCC failed to connect to BMC
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/HCC_failed_to_connect_to_BMC
      Applies to NetApp HCI NetApp Hybrid Cloud Control 2.15.28 Issue When attempting to connect to BMC from HCC an error is displayed about incorrect credentials
    • How to work around a time out error in NetApp HCC during a management services update
      https://kb.netapp.com/Legacy/NetApp_HCI/Management_services_for_Element_Software_and_NetApp_HCI/How_to_work_around_a_time_out_error_in_NetApp_HCC_during_a_management_services_update
      When attempting to update management services from 2.10.27, 2.10.29, or 2.11.34 to 2.13.37, you might be logged out of the Hybrid Cloud Control (HCC) user interface or receive an error indicating that...When attempting to update management services from 2.10.27, 2.10.29, or 2.11.34 to 2.13.37, you might be logged out of the Hybrid Cloud Control (HCC) user interface or receive an error indicating that the upload and validation was unsuccessful, even though the upload process reached 100%. If the authoritative storage cluster managed by the management node is running Element 12.0 or later, there is a known issue where an upload from HCC will fail if it takes longer than 2 minutes to complete.
    • Hybrid Cloud Control compute firmware check has 'unable to detect' status
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/Hybrid_Cloud_Control_compute_firmware_check_has_unable_to_detect_status
      Applies to NetApp Hybrid Cloud Control (HCC) NetApp Element software Compute nodes Issue When running compute firmware check on NetApp Hybrid Cloud Control, one or more compute nodes has status: Unabl...Applies to NetApp Hybrid Cloud Control (HCC) NetApp Element software Compute nodes Issue When running compute firmware check on NetApp Hybrid Cloud Control, one or more compute nodes has status: Unable to Detect When trying to start the firmware upgrade: Unable to get package details or node driver version
    • NetApp compute nodes are not shown on Hybrid Cloud Control (HCC) & Active IQ (AIQ)
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/NetApp_compute_nodes_are_not_shown_on_Hybrid_Cloud_Control_HCC_and_Active_IQ_AIQ
      Applies to NetApp HCI NetApp Hybrid Cloud Control Issue On Hybrid Cloud Control compute node tab is not showing any compute node and Active IQ
    • HCC storage cluster healthcheck hangs
      https://kb.netapp.com/Legacy/NetApp_HCI/Hardware/HCC_storage_cluster_healthcheck_hangs
      Applies to NetApp Hybrid Cloud Control (HCC) Issue When running storage cluster healthcheck from HCC UI, it is loading indefinitely and seems to be stuck/frozen/hanged
    • How to manage multiple storage clusters from Hybrid Cloud Control
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/How_to_manage_multiple_storage_clusters_from_Hybrid_Cloud_Control
      Applies to NetApp HCI SolidFire storage systems Hybrid Cloud Control Description This article discusses multiple storage cluster management concerns, including the concept of an authoritative cluster,...Applies to NetApp HCI SolidFire storage systems Hybrid Cloud Control Description This article discusses multiple storage cluster management concerns, including the concept of an authoritative cluster, and describes the API procedure to add multiple storage clusters to the management node assets.