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Active IQ Unified Manager's discovery operation for a newly added cluster fails

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Applies to

ActiveIQ Unified Manager (UM) 9.7

Issue

  • An error appears in the UM web interface when you try to add a cluster for the first time

failed to discover, please rediscover

  • The following error appears in the au.log when UM acquisition fails to parse the recording data file into XML files:

2020-11-24 01:50:31,456 INFO  [pool-3-thread-5] c.o.s.a.d.n.p.PartialPollContext (PartialPollContext.java:300) - <IP> Full Poll completed.
2020-11-24 01:50:31,456 ERROR [pool-3-thread-5] c.o.s.a.f.d.BaseDataSource (DataSourceErrorException.java:241) - <IP> [All devices failed] - 0 out of 1 devices acquired successfully. (0 out of 1 devices acquired successfully.) com.onaro.sanscreen.acquisition.framework.datasource.AggregatedDataSourceErrorsException: 0 out of 1 devices acquired successfully.
 at com.onaro.sanscreen.acquisition.datasource.netapp_ocie.builders.zapi.cmode.netappfoundation.ClusterBuilder.<init>(ClusterBuilder.java:79) ~[au-datasource-netappfoundation.jar:9.7.0-2020.03.J3229]
 at com.onaro.sanscreen.acquisition.datasource.netapp_ocie.NetAppOCIEDataSource.doFoundation(NetAppOCIEDataSource.java:150) ~[au-datasource-netappfoundation.jar:9.7.0-2020.03.J3229]
 at com.onaro.sanscreen.acquisition.netappfoundation.datasource.NetAppFoundationPackage.pollNow(NetAppFoundationPackage.java:199) ~[au-package-netappfoundation.jar:9.7.0-2020.03.J3229]
 at com.onaro.sanscreen.acquisition.framework.datasource.BaseDataSource.run(BaseDataSource.java:264) [au-framework.jar:9.7.0-2020.03.J3229]
 at com.onaro.sanscreen.acquisition.framework.mgmt.DataSourceManager$PollLogic.run(DataSourceManager.java:691) [au-framework.jar:9.7.0-2020.03.J3229]
 at com.onaro.sanscreen.acquisition.framework.mgmt.scheduler.SchedulerTask.runLogic(SchedulerTask.java:91) [au-framework.jar:9.7.0-2020.03.J3229]
 at com.onaro.sanscreen.acquisition.framework.mgmt.scheduler.Scheduler$LogicWrapper.run(Scheduler.java:271) [au-framework.jar:9.7.0-2020.03.J3229]
 at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515) [?:?]
 at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264) [?:?]
 at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) [?:?]
 at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) [?:?]
 at java.base/java.lang.Thread.run(Thread.java:834) [?:?]

  • The error also appears in the sample log root\log_netappfoundation_<ip>_<date>_sample.log
  • It may also contain an additional line like the following:

2020-12-09 12:20:04,367 ERROR  [pool-3-thread-5] c.o.s.a.f.d.BaseDataSource (AggredatedDataSourceErrorsException.java:152) -  Error 1 out of 1:IP of cluster [Internal error] - Internal error  (Internal Error) java.lang.NullPointerException: Network_failover_group_network_port_relationship key field "network_port_name' may not be null

 

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