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SaaS Backup user data appears to be missing

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saas-backup
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Applies to

  • SaaS Backup for Microsoft Office 365
  • SaaS Backup for Salesforce

Issue

  • After running a successful backup job, some data is not visible in the directories of users. 
  • Examples:
    ○      Some exchange mail folders are empty when it's known that those folders contain mail.  
    ○  For OneDrive, some directories are empty when it's known that those directories contain data.
  • When wanting to do a restore, default setting shows only 5 days of backups and possibly will not have the data required to restore

 

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