Skip to main content
NetApp Knowledge Base

SaaS Backup user data appears to be missing

  1. Last updated
    Apr 26, 2022
  2. Save as PDF
Views:
413
Visibility:
Public
Votes:
1
Category:
saas-backup
Specialty:
legacy
Last Updated:
4/26/2022, 2:13:13 PM

Applies to

  • SaaS Backup for Microsoft Office 365
  • SaaS Backup for Salesforce

Issue

  • After running a successful backup job, some data is not visible in the directories of users. 
  • Examples:
    ○      Some exchange mail folders are empty when it's known that those folders contain mail.  
    ○  For OneDrive, some directories are empty when it's known that those directories contain data.
  • When wanting to do a restore, default setting shows only 5 days of backups and possibly will not have the data required to restore

 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.