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SaaS Backup license renewal fails using Edge browser

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saas-backup
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Applies to

  • SaaS Backup for Microsoft Office 365
  • Microsoft Edge web browser

Issue

  • SaaS Backup license renewal fails
  • Error message: Failed to renew your license subscription. Invalid data provided
  • Update License Subscription pop-up screen is not showing information for SERIAL NUMBER: nor PROTOCOL:

Example:

Update_License_Subscription.png

 

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