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Why RDP to Windows host, when troubleshooting Server software?

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Applies to

NetApp software applications hosted on Windows Operating system.

 

Answer

It is possible for NetApp software to be online and serving data, but not accessible from a remote system's Web browser.

Best practice is to RDP directly to the Windows Host operating system, as the most reliable method of testing server software, when web access is not possible from a remote system.

  • If you are not able to log into the Windows host via remote desktop, please contact your Windows administrator.

 

Some additional RDP troubleshooting information can be found here: 

Microsoft RDP general troubleshooting

 

Additional Information

Unable to access NetApp's DWH Cognos user interface

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.