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Unable to access ActiveIQ Unified Manager after successful backup restore

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active-iq-unified-manager
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Applies to

Active IQ Unified Manager 9.13

Issue

ActiveIQ Unified Manager service fails to start after the remote restore operation. The service runs for 15-20 seconds and then stops. The issue is seen on both the MySQL and Snapshot-based remote restore on the Windows platform.

  • OCIE/server.log (jboss) shows the following error

2023-09-08 09:12:00,267 ERROR [org.jboss.as.controller.management-operation] (ServerService Thread Pool -- 57) WFLYCTL0013: Operation ("add") failed - address: ([
    ("subsystem" => "elytron"),
    ("key-store" => "ServerKeyStore")
]) - failure description: "WFLYELY01206: Unable to decrypt expression '${ENC::jboss-resolver:RUxZAUMQeQpNEBKYfYkwn0QS9MzuMc8xGcj9mrCMFq4sl1QbEg8hE35t0w1HuYYevn20fdisviurdF1xqpR5fppnh7NpaQ==}'."
2023-09-08 09:12:00,267 ERROR [org.jboss.as.controller.management-operation] (ServerService Thread Pool -- 16) WFLYCTL0013: Operation ("add") failed - address: ([
    ("subsystem" => "datasources"),
    ("data-source" => "onaro_pool")
]) - failure description: "WFLYELY01206: Unable to decrypt expression '${ENC::jboss-resolver:RUxZAUMQV4FGrQzK7auVYh3IA9uDYeDMB6eOqNvffHIuZwZbcVFvdQL0dAFScyCGFZF2sum+}'."
2023-09-08 09:12:00,287 ERROR [org.jboss.as.controller.management-operation] (ServerService Thread Pool -- 57) WFLYCTL0013: Operation ("add") failed - address: ([
    ("subsystem" => "elytron"),
    ("key-store" => "ServerTrustStore")
]) - failure description: "WFLYELY01206: Unable to decrypt expression '${ENC::jboss-resolver:RUxZAUMQfUyu2+gbuRlVEJAG9dB4F0eG5nW3WTwooEKDdhc89oJcWRGuY0SdI1j2H3ULKhyl6A0GKUUBVOzy5YlD/uAaZA==}'."
2023-09-08 09:12:00,287 ERROR [org.jboss.as.controller.management-operation] (ServerService Thread Pool -- 16) WFLYCTL0013: Operation ("add") failed - address: ([
    ("subsystem" => "datasources"),
    ("data-source" => "onaro_pool_acq")
]) - failure description: "WFLYELY01206: Unable to decrypt expression '${ENC::jboss-resolver:RUxZAUMQV4FGrQzK7auVYh3IA9uDYeDMB6eOqNvffHIuZwZbcVFvdQL0dAFScyCGFZF2sum+}'."
2023-09-08 09:12:00,287 ERROR [org.jboss.as.controller.management-operation] (ServerService Thread Pool -- 57) WFLYCTL0013: Operation ("add") failed - address: ([
    ("subsystem" => "elytron"),
    ("key-manager" => "ServerKeyManager")
]): org.jboss.msc.service.ServiceNotFoundException: service org.wildfly.security.key-store.ServerKeyStore not found
    at org.jboss.msc@1.4.13.Final//org.jboss.msc.service.ServiceContainerImpl.getRequiredService(ServiceContainerImpl.java:674) [jboss-msc-1.4.13.Final.jar:1.4.13.Final]
    at org.jboss.as.controller@18.0.0.Final//org.jboss.as.controller.OperationContextImpl$OperationContextServiceRegistry.getRequiredService(OperationContextImpl.java:2297) [wildfly-controller-18.0.0.Final.jar:18.0.0.Final]
    at org.wildfly.extension.elytron@18.0.0.Final//org.wildfly.extension.elytron.ElytronExtension.getRequiredService(ElytronExtension.java:164)
    at org.wildfly.extension.elytron@18.0.0.Final//org.wildfly.extension.elytron.SSLDefinitions.getModifiableKeyStoreService(SSLDefinitions.java:1616)
    at org.wildfly.extension.elytron@18.0.0.Final//org.wildfly.extension.elytron.SSLDefinitions$1.getValueSupplier(SSLDefinitions.java:557)
    at org.wildfly.extension.elytron@18.0.0.Final//org.wildfly.extension.elytron.TrivialAddHandler.performRuntime(TrivialAddHandler.java:77)
    at org.jboss.as.controller@18.0.0.Final//org.jboss.as.controller.AbstractAddStepHandler$1.execute(AbstractAddStepHandler.java:164) [wildfly-controller-18.0.0.Final.jar:18.0.0.Final]
    at org.jboss.as.controller@18.0.0.Final//org.jboss.as.controller.AbstractOperationContext.executeStep(AbstractOperationContext.java:1045) [wildfly-controller-18.0.0.Final.jar:18.0.0.Final]
    at org.jboss.as.controller@18.0.0.Final//org.jboss.as.controller.AbstractOperationContext.processStages(AbstractOperationContext.java:777) [wildfly-controller-18.0.0.Final.jar:18.0.0.Final]
    at org.jboss.as.controller@18.0.0.Final//org.jboss.as.controller.AbstractOperationContext.executeOperation(AbstractOperationContext.java:466) [wildfly-controller-18.0.0.Final.jar:18.0.0.Final]
    at org.jboss.as.controller@18.0.0.Final//org.jboss.as.controller.ParallelBootOperationStepHandler$ParallelBootTask.run(ParallelBootOperationStepHandler.java:384) [wildfly-controller-18.0.0.Final.jar:18.0.0.Final]
    at org.jboss.threads@2.4.0.Final//org.jboss.threads.ContextClassLoaderSavingRunnable.run(ContextClassLoaderSavingRunnable.java:35) [jboss-threads-2.4.0.Final.jar:2.4.0.Final]
    at org.jboss.threads@2.4.0.Final//org.jboss.threads.EnhancedQueueExecutor.safeRun(EnhancedQueueExecutor.java:1990) [jboss-threads-2.4.0.Final.jar:2.4.0.Final]
    at org.jboss.threads@2.4.0.Final//org.jboss.threads.EnhancedQueueExecutor$ThreadBody.doRunTask(EnhancedQueueExecutor.java:1486) [jboss-threads-2.4.0.Final.jar:2.4.0.Final]
    at org.jboss.threads@2.4.0.Final//org.jboss.threads.EnhancedQueueExecutor$ThreadBody.run(EnhancedQueueExecutor.java:1348) [jboss-threads-2.4.0.Final.jar:2.4.0.Final]
    at java.base/java.lang.Thread.run(Thread.java:829) [java.base:]
    at org.jboss.threads@2.4.0.Final//org.jboss.threads.JBossThread.run(JBossThread.java:513) [jboss-threads-2.4.0.Final.jar:2.4.0.Final]

2023-09-08 09:12:00,287 ERROR [org.jboss.as.controller.management-operation] (ServerService Thread Pool -- 16) WFLYCTL0013: Operation ("add") failed - address: ([
    ("subsystem" => "datasources"),
    ("data-source" => "onaro_pool_model")
]) - failure description: "WFLYELY01206: Unable to decrypt expression '${ENC::jboss-resolver:RUxZAUMQV4FGrQzK7auVYh3IA9uDYeDMB6eOqNvffHIuZwZbcVFvdQL0dAFScyCGFZF2sum+}'."
2023-09-08 09:12:00,287 ERROR [org.jboss.as.controller.management-operation] (ServerService Thread Pool -- 16) WFLYCTL0013: Operation ("add") failed - address: ([
    ("subsystem" => "datasources"),
    ("data-source" => "vmware_pool_model")
]) - failure description: "WFLYELY01206: Unable to decrypt expression '${ENC::jboss-resolver:RUxZAUMQV4FGrQzK7auVYh3IA9uDYeDMB6eOqNvffHIuZwZbcVFvdQL0dAFScyCGFZF2sum+}'."
2023-09-08 09:12:00,287 ERROR [org.jboss.as.controller.management-operation] (ServerService Thread Pool -- 16) WFLYCTL0013: Operation ("add") failed - address: ([
    ("subsystem" => "datasources"),
    ("data-source" => "vmware_pool_performance")
]) - failure description: "WFLYELY01206: Unable to decrypt expression '${ENC::jboss-resolver:RUxZAUMQV4FGrQzK7auVYh3IA9uDYeDMB6eOqNvffHIuZwZbcVFvdQL0dAFScyCGFZF2sum+}'."

 

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