Skip to main content
NetApp Knowledge Base

ServiceNow fails to pull data from NetApp SMI-S Provider

Last Updated:

Applies to

NetApp SMI-S Provider 5.2.4


  • A query against SMI-S Provider by ServiceNow using the namespace 'interop' fails
  • An error such as the following is found in cimserver_auditlog:

14-Jul-2020 07:54:06.101 INFO    cimserver audit: MESSAGE ID: <19> A CIM Associators operation on ObjectPath "ONTAP_RegisteredProfile.InstanceID="ONTAP:Storage Virtualizer:1.4.0"" with Association Class "CIM_ElementConformsToProfile" and result class "CIM_Cluster" in namespace "interop" by user "discosvc" connected from system "" resulted in status "CIM_ERR_INVALID_CLASS".


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
Scan to view the article on your device