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How to verify the event conditions match the alert in Active IQ Unified Manager

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Applies to

  • Active IQ Unified Manager (AIQUM)
  • OnCommand Unified Manager (OCUM)

Description

  • Active IQ Unified Manager alerts are triggered when an event meets all the criteria specified in the alert configuration
  • Clicking on an event name in the Events view will take you to the event's summary page
    • On the event summary page, you can check if the event conditions match the expected alert criteria by referring to the "Alert Settings" field
    • If the event matches an alert, the name of the alert will appear as a hyperlink

Procedure

If the incorrect or no alert is listed, review the desired alert to verify the conditions match the event.

  1. Check the alert's Resources section to ensure either the <<All {TYPE}>> option or the option with the specific source name is listed in the Selected Resources
    • Adding only All Clusters to the resource section will only alert on events where the cluster is the source of the event. This will not alert on events for other objects such as node, SVM, volume, aggregate, etc.. 
  2.  Review the Exclude tab to ensure no exclusion matches the source name in question. Use the inventory grid view landing page for the object to verify exclusions
  3. In the Events section, confirm that either the specific event type or the All <EVENT_SEVERITY> Events option is present
  4. For EMS subscriptions, select the cluster name or <<All Clusters>> option, along with the appropriate <EMS_SEVERITY> EMS received event type
  5. Review the Related Alerts section when navigating to the page for the Cluster, Volume, SVM, Aggregate, etc.. and confirm that expected alert is present.

 

Additional Information

 

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