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Antivirus scanning software can cause database corruption within OnCommand Unified Manager

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oncommand-unified-manager
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Applies to

  • OnCommand Unified Manager (All versions)
  • OnCommand Performance Manager (All versions)

Issue

Database corruption causes a multitude of symptoms depending on which part of the Database has become corrupt. 
Normal Symptoms include (but are not limited to): 

  •  Attempt to load the Web UI and nothing happens
  •  The Web User Interface timing out when it worked recently WITHOUT ANY CHANGES to the software or the environment.
  •  MYSQL Services may not start.

Sometimes MYSQL does start, even if corruption is present; it depends on where the corruption occurred in the database.

  • Attempting to restore a database backup to a separate system fails.

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