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Active IQ Unified Manager users forced to log out of UI or Cluster monitoring fails

Last Updated:

Applies to

  Active IQ Unified Manager 9.7 (UM) on RHEL and OVA.


  • Users get forced logout from Unified Manager server.
  • In the UM Web UI under Storage Management > Cluster Setup, the Operation State will show Failed for most/all Clusters
  • The following error will be in the au.log file
2020-03-30 18:54:56,227 ERROR [main] c.o.s.a.f.Main ( - Main - failed to start services: Failed to start acquisition - Failed to load certificates DerInputStream.getLength(): lengthTag=109, too big.
 at java.base/ ~[?:?]
 at java.base/ ~[?:?]
 at java.base/ ~[?:?]
 at java.base/ ~[?:?]
 at java.base/ ~[?:?]
 at java.base/ ~[?:?]
 at java.base/ ~[?:?]
 at com.onaro.sanscreen.acquisition.framework.mgmt.CertificateDownloader.loadKeyStore( ~[au-framework.jar:9.7.0-2020.03.J3229]
 at com.onaro.sanscreen.acquisition.framework.mgmt.CertificateDownloader.loadCertificates( ~[au-framework.jar:9.7.0-2020.03.J3229]
 at com.onaro.sanscreen.acquisition.framework.mgmt.HttpBasedUrlConnection.loadCertificates( ~[au-framework.jar:9.7.0-2020.03.J3229]
 at com.onaro.sanscreen.acquisition.framework.mgmt.HttpBasedUrlConnection.initSSL( ~[au-framework.jar:9.7.0-2020.03.J3229]
 at com.onaro.sanscreen.acquisition.framework.mgmt.CommunicationManager.setUpConnection( ~[au-framework.jar:9.7.0-2020.03.J3229]
 at com.onaro.sanscreen.acquisition.framework.mgmt.CommunicationManager.doStart( ~[au-framework.jar:9.7.0-2020.03.J3229]
 at com.onaro.sanscreen.acquisition.framework.mgmt.FrameworkService.start( ~[au-framework.jar:9.7.0-2020.03.J3229]
 at com.onaro.sanscreen.acquisition.framework.mgmt.ServiceManager.doStart( ~[au-framework.jar:9.7.0-2020.03.J3229]
 ... 4 more



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