Active IQ Unified Manager users forced to log out of UI or Cluster monitoring fails

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Views:: 608

Visibility:: Public

Votes:: 1

Category:: active-iq-unified-manager

Specialty:: legacy

Last Updated:

Applies to

Active IQ Unified Manager 9.7 (UM) on RHEL and OVA.

Issue

Users get forced logout from Unified Manager server.
In the UM Web UI under Storage Management > Cluster Setup, the Operation State will show Failed for most/all Clusters
The following error will be in the au.log file
- Please use the How to Collect Support Bundle in OVA/RHEL KB article to obtain the au.log file
- The au.log file is located in the /support_bundle_name/acquisition/ directory

2020-03-30 18:54:56,227 ERROR [main] c.o.s.a.f.Main (Main.java:66) - Main - failed to start services: Failed to start acquisition - Failed to load certificates java.io.IOException: DerInputStream.getLength(): lengthTag=109, too big.

at java.base/sun.security.util.DerInputStream.getLength(DerInputStream.java:606) ~[?:?]

at java.base/sun.security.util.DerValue.init(DerValue.java:390) ~[?:?]

at java.base/sun.security.util.DerValue.(DerValue.java:331) ~[?:?]

at java.base/sun.security.util.DerValue.(DerValue.java:344) ~[?:?]

at java.base/sun.security.pkcs12.PKCS12KeyStore.engineLoad(PKCS12KeyStore.java:1993) ~[?:?]

at java.base/sun.security.util.KeyStoreDelegator.engineLoad(KeyStoreDelegator.java:222) ~[?:?]

at java.base/java.security.KeyStore.load(KeyStore.java:1479) ~[?:?]

 at com.onaro.sanscreen.acquisition.framework.mgmt.CertificateDownloader.loadKeyStore(CertificateDownloader.java:211) ~[au-framework.jar:9.7.0-2020.03.J3229]

 at com.onaro.sanscreen.acquisition.framework.mgmt.CertificateDownloader.loadCertificates(CertificateDownloader.java:155) ~[au-framework.jar:9.7.0-2020.03.J3229]

 at com.onaro.sanscreen.acquisition.framework.mgmt.HttpBasedUrlConnection.loadCertificates(HttpBasedUrlConnection.java:146) ~[au-framework.jar:9.7.0-2020.03.J3229]

 at com.onaro.sanscreen.acquisition.framework.mgmt.HttpBasedUrlConnection.initSSL(HttpBasedUrlConnection.java:83) ~[au-framework.jar:9.7.0-2020.03.J3229]

 at com.onaro.sanscreen.acquisition.framework.mgmt.CommunicationManager.setUpConnection(CommunicationManager.java:369) ~[au-framework.jar:9.7.0-2020.03.J3229]

 at com.onaro.sanscreen.acquisition.framework.mgmt.CommunicationManager.doStart(CommunicationManager.java:136) ~[au-framework.jar:9.7.0-2020.03.J3229]

 at com.onaro.sanscreen.acquisition.framework.mgmt.FrameworkService.start(FrameworkService.java:75) ~[au-framework.jar:9.7.0-2020.03.J3229]

 at com.onaro.sanscreen.acquisition.framework.mgmt.ServiceManager.doStart(ServiceManager.java:215) ~[au-framework.jar:9.7.0-2020.03.J3229]

... 4 more