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Serial number of H-Series node reverts to HMxxxxxxx after RTFI or firmware update

Last Updated:

Applies to

  • NetApp Element software 12.0 - 12.7
  • NetApp H-series 
  • Return to Factory Install (RTFI)


  • After an RTFI (either manual or via upgrade of the Element storage cluster) or a firmware update using the Element Software Storage Firmware Bundle
  • An H-series storage node shows an incorrect Serial Number either on the node or in activeIQ support inventory:
  • Instead of the correct numerical Serial Number, (e.g., 3719123000077)  The serial number shows as an alphanumeric sequence resembling: HMxxxxxxx
  • Subsequent RTFI attempts do not correct the issue



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