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H410S - all block drives simultaneously marked as Available

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h-series
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hci
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Applies to

  • NetApp H410S
  • Element Software

Issue

  • 5 block drives are marked as driveAvailable at the same time with alert:
    • unresponsiveService A block service is not responding.
    • blockServiceUnhealthy A block service is unhealthy and SolidFire is attempting to migrate data away from it.
    • blocksDegraded Only a single complete copy of the block data is accessible. Restore any offline nodes or block services or contact support for assistance.
    • driveAvailable Node ID x has 5 available drive(s).
  • The kener.log shows one disk has the issue at the beginning and tried to attempt task abort but command timeout.
kernel: [24953222.840340] sd 10:0:2:0: attempting task abort! scmd(000000006f5d996c)
kernel: [24953222.840347] sd 10:0:2:0: [sdd] tag#56 CDB: Read(10) 28 00 6b ad 59 77 00 00 01 00
kernel: [24953222.840351] scsi target10:0:2: handle(0x000b), sas_address(0x4433221102000000), phy(2)
kernel: [24953222.840354] scsi target10:0:2: enclosure logical id(0x50030480208d3538), slot(2) 
kernel: [24953222.840356] scsi target10:0:2: enclosure level(0x0000), connector name(     )
kernel: [24953252.980425] mpt3sas_cm0: Command Timeout 
 
  • Then mpt3sas driver reset and all disks on this node have been reset.
kernel: [24953263.220456] mpt3sas_cm0: sending diag reset !!
kernel: [24953264.278496] mpt3sas_cm0: diag reset: SUCCESS
 
kernel: [24953272.191933] sd 10:0:2:0: task abort: SUCCESS scmd(000000009c002114)
kernel: [24953272.191940] sd 10:0:3:0: task abort: SUCCESS scmd(00000000ca20899d)
kernel: [24953272.191948] sd 10:0:5:0: task abort: SUCCESS scmd(00000000e4699520)
kernel: [24953272.191970] sd 10:0:4:0: task abort: SUCCESS scmd(000000001cbae666)
kernel: [24953272.191978] sd 10:0:1:0: task abort: SUCCESS scmd(0000000021813309)
kernel: [24953272.191985] sd 10:0:0:0: task abort: SUCCESS scmd(00000000eaadeeed)
 
kernel: [24953272.565518] sd 10:0:0:0: Power-on or device reset occurred
kernel: [24953272.565528] sd 10:0:1:0: Power-on or device reset occurred
kernel: [24953272.565552] sd 10:0:2:0: Power-on or device reset occurred
kernel: [24953272.565577] sd 10:0:3:0: Power-on or device reset occurred
kernel: [24953272.565609] sd 10:0:4:0: Power-on or device reset occurred
kernel: [24953272.565634] sd 10:0:5:0: Power-on or device reset occurred

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