Skip to main content
NetApp Knowledge Base

When rotating cloud credentials the AltaVault generates "access denied" messages as it was not using updated credentials

  1. Last updated
  2. Save as PDF
Views:
197
Visibility:
Public
Votes:
0
Category:
altavault
Specialty:
legacy
Last Updated:

Applies to

  • AVA-v
  • AVA-c
  • AVA400
  • AVA800

Issue

  • When a customer tries to rotate cloud credentials the AltaVault generates "access denied" messages indicating that it was not using the updated credentials.
  • System Logs may display the following messages while rotating the cloud credentials on the AltaVault appliance:

rfsd[2254]: [curl.INFO] (2279) (12:46:40.857074): Connection 1 seems to be dead!
rfsd[2254]: [curl.INFO] (2279) (12:46:40.857086): Closing connection 1
rfsd[2254]: [curl.INFO] (2279) (12:46:40.907140): SSL certificate verify ok.
rfsd[2254]: [curl.INFO] (2279) (12:46:40.907218): HEAD /testing/megastore.guid
HTTP/1.1
rfsd[2254]: [curl.INFO] (2279) (12:46:40.923534): HTTP/1.1 403 Server failed to
authenticate the request. Make sure the value of Authorization header is formed
correctly including the signature.
rfsd[2254]: [retry.ERR] (2279) failed request 0 of meta testing / megastore.guid
Knowledgebase
after receiving 0: "HTTP: Forbidden", status=access denied
rfsd[2254]: [megastore_guid.ERR] (2279) Cloud connection check failed: access
denied
mgmtd[1706]: [mgmtd.INFO]: Disconnected from cloud
mgmtd[1706]: [mgmtd.NOTICE]: Configuration saved to database initial

  • Here is an example log entry from an AltaVault using Amazon Web Services (AWS):

rfsd[27059]: [retry.ERR] (27097) failed request 0 of get test-alatavault /
megastore.guid after receiving 0: "InvalidAccessKeyId: The AWS Access Key Id you
provided does not exist in our records.", status=access denied

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.