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Workload Security Agent installation command fails due to operation timed out (or) could not resolve host

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Category:
data-infrastructure-insights
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ds_dii
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Applies to

  • Data Infrastructure Insights (DII) (formerly Cloud Insights) Storage Workload Security
  • Workload Security Agent 
  • A proxy server is used
  • env_reset is enabled in /etc/sudoers of Linux

Issue

  • When running the command to install Workload Security Agent provided by DII GUI, it fails due to operation time out  (or) could not resolve host of curl command

# token='XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXX' installerName=cloudsecure-linux-agent-installer-1.554.0.zip && sudo curl
-H "Authorization: Bearer $token" -o $installerName 
https://XXXXXX.XXXX.cloudinsights.netapp.com/rest/v1/agents/installers/linux/1.554.0
&& sudo unzip $installerName -d . && sudo chmod 750 -Rf ./cloudsecure-agent-install.sh
&& sudo /bin/bash -c "TOKEN=$token HTTPS_PROXY='$https_proxy'
./cloudsecure-agent-install.sh"  
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
  0     0    0     0    0     0      0      0 --:--:-- 0:04:59 --:--:--      0
curl: (28) Operation timed out after 300000 milliseconds with 0 out of 0 bytes received

# token='XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXX' installerName=cloudsecure-linux-agent-installer-1.554.0.zip && sudo curl
-H "Authorization: Bearer $token" -o $installerName 
https://XXXXXX.XXXX.cloudinsights.netapp.com/rest/v1/agents/installers/linux/1.554.0
&& sudo unzip $installerName -d . && sudo chmod 750 -Rf ./cloudsecure-agent-install.sh
&& sudo /bin/bash -c "TOKEN=$token HTTPS_PROXY='$https_proxy'
./cloudsecure-agent-install.sh"  
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
  0     0    0     0    0     0      0      0 --:--:-- 0:04:59 --:--:--      0
curl: (6) Could not resolve host: XXXXXX.XXXX.cloudinsights.netapp.com

  • Access log of proxy server indicates that there was no access from the host where the installation was tried

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