Skip to main content
NetApp Knowledge Base

Data Infrastructure Insights acquisition unit shows status of "Heartbeat failed"

  1. Last updated
  2. Save as PDF
Views:
483
Visibility:
Public
Votes:
1
Category:
data-infrastructure-insights
Specialty:
ds_dii
Last Updated:

Applies to

Data Infrastructure Insights (DII) (formerly Cloud Insights)

Issue

  • DII Acquisition Unit (AU) shows status of "Heartbeat failed"
  • PKIX error present in the acq.log, indicating a Data Infrastructure Insights endpoint certificate is not recognized: 
    2023-06-16 02:37:46,660  WARN [main] com.onaro.sanscreen.acquisition.framework.mgmt.CommunicationManager (CommunicationManager.java:1723) - Request failed, retrying in 333 ms: Error executing HEAD request to /.
com.netapp.ci.sharedlibs. http.RequestException: Error executing HEAD request to /.
[...]
Caused by: javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
[...]
Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
[...]
Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.