Connector is in error state. Service name: audit. Reason for failure: External fpolicy server terminated.

Applies to

• Data Infrastructure Insights (DII, formerly Cloud Insights)
• Storage Workload Security(SWS)
• ONTAP 9

Issue

• SWS monitoring multiple data collectors, only one of the Data Collector raise the following error:

Description: SVM Data Collector 'Collector-01' is disconnected. The SVM is not monitored and protected. 
Error: Connector is in error state. Service name: audit. Reason for failure: External fpolicy server terminated. 
Data Collector name: Collector-01 
Agent name: agent-1 
Agent IP: xx.xx.xx.x

• The agent is in error state.
• agent.log  raise the same error:

2026-04-24T22:31:00,065 [INFO] [prod] [aeef8d9f-65f8-4c41-8438-c6fa461229a6] [b843535c-3337-46e3-86f0-e8eacb14fbe5] [agent-AgentDataSourceStateManagerActor] - All collector health status has been updated- stateMap: [Map(ecc9f2b5-81fd-42b1-8876-87af8750e66f -> running, Collector-UUID -> error)], statusMap: [Map(ecc9f2b5-81fd-42b1-8876-87af8750e66f -> Collector is running., Collector-UUID -> Connector is in error state. Service name: audit. Reason for failure: External fpolicy server terminated.)], agentVersion: [1.760.0]
2026-04-24T22:31:59,296 [INFO] [prod] [aeef8d9f-65f8-4c41-8438-c6fa461229a6] [b843535c-3337-46e3-86f0-e8eacb14fbe5] [agent-AgentDataSourceStateManagerActor] - State of all collectors before health check: Map(ecc9f2b5-81fd-42b1-8876-87af8750e66f -> Map(ecc9f2b5-81fd-42b1-8876-87af8750e66f -> running, usersLdap -> running, inventoryLdapUserDirectory -> running), Collector-UUID -> Map(inventoryCifsShare -> running, usersCifsLocalUserDirectory -> running, inventoryVolume -> running, ontapArw -> running, inventorySvm -> running, inventoryLdapUserDirectory -> running, metadata -> notEnabled, audit -> failed, Collector-UUID -> error, inventoryExport -> running, usersUnixLocalUserDirectory -> running))
2026-04-24T22:31:59,302 [WARN] [prod] [aeef8d9f-65f8-4c41-8438-c6fa461229a6] [b843535c-3337-46e3-86f0-e8eacb14fbe5] [agent-AgentDataSourceStateManagerActor] - State response of collector [Collector-UUID] is: {"error":{"code":"InternalError","details":[{"code":"InternalError","message":"External fpolicy server terminated.","target":"audit"}],"message":"Connector is in error state. Service name: audit. Reason for failure: External fpolicy server terminated.","target":"ONTAP Datasource Connector: xx.xx.xx.xx"},"id":"Collector-UUID","name":"xx.xx.xx.xx","services":[{"name":"inventoryLdapUserDirectory","status":"running"},{"name":"audit","status":"failed"},{"name":"inventoryCifsShare","status":"running"},{"name":"inventoryVolume","status":"running"},{"name":"ontapArw","status":"running"},{"name":"inventoryExport","status":"running"},{"name":"usersUnixLocalUserDirectory","status":"running"},{"name":"metadata","status":"notEnabled"},{"name":"inventorySvm","status":"running"},{"name":"usersCifsLocalUserDirectory","status":"running"}],"state":"error"}