Unable to deploy Classification
Applies to
- NetApp Console Agent
- Classification
Issue
Darksite Data sense deployment fails due to network issue even though the pre-requisite checks passes.
2024-10-09 15:16:57 STEP Create sysctl configuration - done
2024-10-09 15:16:57 STEP Initiate deployment
2024-10-09 04:16:57 INFO Initiate onprem installation
2024-10-09 04:16:57 ERROR Error initializing installion
2024-10-09 04:16:57 ERROR Please check BlueXP Connector is up, allow communication from current server in ports 443,80 and if relevant, allow outbound coomunication to Netapp services at port 443
Traceback (most recent call last):
File "/data/onprem_installer/initiate_on_prem_install.py", line 158, in <module>
deploy_response = _deploy_on_prem(installer_args.account_id,
File "/data/onprem_installer/initiate_on_prem_install.py", line 82, in _deploy_on_prem
response.raise_for_status()
File "/usr/local/lib/python3.10/site-packages/requests/models.py", line 940, in raise_for_status
raise HTTPError( http_error_msg, response=self)
requests.exceptions.HTTPError: 500 Server Error: Internal Server Error for url: http://xx.xx.xx.xx/account/account-DARKSITE1/providers/cloudmanager_compliance/api/v0.1/deployment/onprem- Classification deployment page is not loading.
Cause
Installation was interrupted due to cache:deployment:id from redis.
Solution
RHEL OS based NetApp Console Agents:
- SSH to the Agent VM:
- Check for the cached:deployment:id key using the command
sudo podman exec cloudmanager_compliance redis-cli KEYS "*" - Example:
cache:deployment:id - Remove the cached key with
sudo podman exec cloudmanager_compliance redis-cli DEL cache:deployment:id - Check to ensure it has been removed:
sudo podman exec cloudmanager_compliance redis-cli KEYS "*" - Reload the Classification dashboard on NetApp Console
- Copy the installation script and initiate the deployment
Ubuntu OS based NetApp Console Agents:
- SSH to the Agent VM:
- Check for the cached:deployment:id using the command
sudo docker exec cloudmanager_compliance redis-cli KEYS "*" - Example:
cache:deployment:id - Remove the cached key with
sudo docker exec cloudmanager_compliance redis-cli DEL cache:deployment:id - Check to ensure it has been removed:
sudo docker exec cloudmanager_compliance redis-cli KEYS "*" - Reload the Classification dashboard on NetApp Console
- Copy the installation script and initiate the deployment
Partner Notes
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Additional Information
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