Repeated ktlsd failure
Applies to
- ONTAP 9.10.1
- ONTAP 9.11.1
- Cloud Volumes ONTAP (CVO)
- NetApp Fabric Pool
- NetApp Cloud Tiering
- NetApp Cloud Backup Service (CBS)
- SnapMirror
Issue
- Check EMS for the ktlsd failure alert (this will repeat every 10 minutes maximum due to EMS throttle)
Thu Sep 15 18:07:32 +0000 [Cluster-01: ktlsd: ktls.failed:notice]: "The TLS connections have failed several times with remote host '##.##.##.##' in IPspace '###', for which the latest reason given is: OpenSSL: error:7E000003:lib(252)::reason(3)."
- Object Store is marked as unavailable (with CVO it may still show as
available, then verify via EMS log)
::*> storage aggregate object-store show
Aggregate Object Store Name Availability Mirror Type
-------------- ----------------- ------------- -----------
aggr01 StorageAccount unavailable primary
aggr02 StorageAccount unavailable primary
2 entries were displayed.
- On at least one of the nodes the object-store profiler fails with this error:
Error: command failed: Initializing the object store profiler on node "Cluster-01" for object store "StorageAccount" failed. Reason: OpenSSL: in function func(0): reason(3). Wait a few minutes and try the command again.
- In case of CVO, the creation of a tiering-enabled aggregate or disk addition to an existing tiering-enabled aggregate via Cloud Manager may fail with one of these errors:
Error:Cannot verify availability of the object store from node <Nodename>. Reason: OpenSSL: in function func(0): reason(3).Error:Cannot verify availability of the object store from node <Nodename>. Reason: Wrong port or server is not reachable.- CVO`s deployed in Azure may experience MDP due to connection problems to the Root Storage Account:
PANIC: DIAGNOSTIC PANIC Disk deleted or missing on cloud shared HA in SK process config_thread on release 9.11.1 (C)
- The Tiering dashboard in Cloud Manager may displays "
Cloud tier is not available".