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NetApp Console Copy and Sync Dashboard Not Loading

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Category:
cloud-manager
Specialty:
ds_cs
Last Updated:

Applies to

  • NetApp Console (formerly BlueXP)
  • Copy and Sync service
  • All supported browsers

Issue

When navigating to the Copy and Sync Dashboard in NetApp Console, the page displays a persistent loading spinner and never loads.
This issue affects all users in the affected organization and persists across browsers (Chrome, Firefox, Safari), in normal and incognito modes, and after clearing cache/cookies.

Relevant log output:
No errors in browser console; all API calls (e.g., /api/relationships-v2) return HTTP 200.
Backend logs show orphaned relationships referencing deleted Data Brokers.
Example backend error:
RelationshipID: 6abcdea46exxx2db72fghij
API status: "DONE", filesFailed: 59, errors: eexist: 53, eisdir: 6
Data Broker logs: EEXIST (file already exists), EISDIR (is a directory)

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