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Cloud sync configuration hangs at "Loading Shares"

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ds_cs
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Applies to

  • NetApp Console
  • Cloud Sync

Issue

An intermittent issue where SMB Cloud Syncs hang at the "Loading Shares" screen in the NetApp Console UI.

 

doc_94006_image_1.png
 
Errors in the databroker.log:
[2023-08-25T06:22:] [ERROR] [TRANSFERRER] [3] [] Failed to receive messages from queue https://sqs.us-east-1.amazonaws.com/ AWS.SimpleQueueServic e.NonExistentQueue: The specified queue does not exist for this wsdl version.

Cause

A Network proxy issue blocking SQS traffic.

Solution

Edit the local.json file on the data broker to not use the proxy for SQS traffic as per the below screenshot:
 
clipboard_efc5f58d7e9bda340ddd0d7fd7e7a42c0.png
{
    "protocols": {
        "s3": {
            "use-proxy": false
        },
        "sqs": {
            "use-proxy": false,
            "endpoint": null
        }
    }
}

Partner Notes

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Additional Information

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Internal Notes

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