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Failed to add NSS account

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Applies to

Blue XP

Issue

When trying to add NSS account getting error:
 
Failed to add NSS account
NSS customer type not allowed for this account as there are already NSS Users of different types.
 
The existing NSS account shows up as expired
 
Two different accounts exist for the organization, where some users are listed under each of these accounts.

Cause

cause_text

Solution

Please contact NetApp Technical Support or log into the NetApp Support Site to create a technical case. Reference this article for further assistance.

Additional Information

additionalInformation_text

Internal Notes

  1. Add at least one user from the 2nd account
  2. Remove the existing NSS account via API call
  3. Add all relevant users from the same account

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