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Workload Security Data Collector status error "No route to host" for User Directory Data Collector

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Category:
data-infrastructure-insights
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ds_dii
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Applies to

  • Data Infrastructure Insights (DII) (formerly Cloud Insights)
  • Storage Workload Security (SWS)

Issue

  • GUI error:  "User Directory Data Collector" start showing "No route to host" error.
  • Log Location: /opt/netapp/cloudsecure/agent-logs/agent.log
    2025-08-20T21:19:10,959 [WARN] [prod] [3b629478-3bfc-xxxx-xxxx-xxxxxxxxxxx] [7f5e148a-06aa-xxxx-xxxx-xxxxxxxxxxxx] [agent-AgentDataSourceStateManagerActor] - State response of collector [1b9f861a-f24e-xxxx-xxxx-xxxxxxxxxxxx] is: {"error":{"code":"InternalError","details":[{"code":"InternalError","message":"Failed to retrieve LDAP users. Reason for failure: Cannot connect to the server: No route to host","target":"usersLdap"}],"message":"Connector is in error state. Service name: usersLdap. Reason for failure: Failed to retrieve LDAP users. Reason for failure: Cannot connect to the server: No route to host","target":"LDAP Datasource Connector: domainname.com"},"id":"1b9f861a-f24e-xxxx-xxxx-xxxxxxxxxxx","name":"domainname.com","services":[{"name":"usersLdap","status":"failed"},{"name":"inventoryLdapUserDirectory","status":"running"}],"state":"error"}

 

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