Skip to main content
NetApp Knowledge Base

Removing Duplicate BlueXP Identities in Data Infrastructure Insights

  1. Last updated
  2. Save as PDF
Views:
686
Visibility:
Public
Votes:
0
Category:
data-infrastructure-insights
Specialty:
ds_dii
Last Updated:

Applies to

Data Infrastructure Insights (DII) (formerly Cloud Insights)

Issue

  • If you are trying to log on to Data Infrastructure Insights (DII) URL and getting one of the error/screenshots mentioned below, NetApp support needs to check for duplicate user entry.

 

  • Error :

Data Infrastructure Insights
We encountered a problem accessing your Data Infrastructure Insights site.
Please try again later.
Please contact NetApp customer support or visit the NetApp support site for more information
 

  • Error :

Data Infrastructure Insights
We encountered a problem accessing your Data Infrastructure Insights tenant.
Access Denied.
Please contact NetApp customer support or visit the NetApp support site for more information.

DII login error.png

  • Error
    Oops! Something went wrong.
    The provided email address is already associated with Cloud Central user login credentials. You'll need to log in
    with this email address and the password that you created. Using multiple login methods with the same email
    address is not supported.
    Contact NetApp Cloud Support
    https://mysupport.netapp.com/site/help
    Close detailed error message
    access_denied: with email already exists via
    regular signup or SSO federation

    Removing Duplicate BlueXP Identities in Cloud Insights.

 

  • Error:
    Data Infrastructure Insights
    We are unable to process your request at this time.
    Authentication failed: access denied
    We are having trouble logging you in. Please try again after sometime.
    Please contact NetApp customer support or visit the NetApp support site for more information.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.