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BlueXP Browse and Restore fails to load folders or files

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Category:
cloud-manager
Specialty:
ds_cbs
Last Updated:

Applies to

  • BlueXP Backup and Recovery
  • Browse and Restore
  • File Restore

Issue

When performing a file restore with Browse and Restore in BlueXP, the following error is seen:
 
No files or folders.png
 
Errors seen in ADC logs:
 
{"log":"[16.04.2025 21:37:07] [ERROR] [] [virtual std::pair\u003cunsigned char *const, uint64_t\u003e AzureObjStore::get_object_buffer_work(const std::string \u0026, const std::string \u0026, ObjStoreError \u0026, bool \u0026, uint64_t, uint64_t, bool, std::string *)]Request failed exception. Status Code: 0, Reason Phrase: , Exception: Fail to get a new connection for: https://netappbackupbucket.blob.core.windows.net:443.Problem with the SSL CA cert (path? access rights?)\n","stream":"stderr","time":"2025-04-16T21:37:07.669872245Z"}

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