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Volume encryption using AWS KMS fails with Reason: ITEM_NOT_FOUND

  1. Last updated
    Jul 5, 2024
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104
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Category:
cloud-volumes-ontap-cvo
Specialty:
core
Last Updated:
7/5/2024, 11:45:28 PM

Applies to

  • Cloud Volumes ONTAP (CVO)
  • AWS Key Management Service (KMS)

Issue

For a new configuration using  AWS KMS configuration as per NetApp documentation, but when attempting to create an encrypted volume, the following error is observed:

AWS_CVO::*> volume create -vserver svm_AWS_Data_CVO -volume cvo_volume_nve -aggregate aggr1 -encrypt true
[Job 3089] Job is queued: Create cvo_volume_nve.

Error: command failed: [Job 3089] Job failed: Failed to create the volume on node "AWS_CVO-01". Reason: Failed to store
SVM key encryption key with key ID "000000000000200000000000a11111bdc6b03a7ffa5097005b12da55ff30000000000000000" on external key server "ed343f49-5897-1111-9062-9ef4035307fe:6000". Cryptsoft error: "Response status: OPERATION_FAILED.
       Reason: ITEM_NOT_FOUND. Message: NOT_FOUND".

Volumes can be created using '-encrypt false' with no errors.  

 

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