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Manual connector updates disrupt BlueXP operations

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Category:
cloud-manager
Specialty:
bluexp
Last Updated:

Applies to

BlueXP
Connector Instances

Issue

Customer initiated distro update manually on the Ubuntu based BlueXP connector instance.
After the updates were applied, the timline began showing errors:
 
Error:Failed to start containers error: cloudmanager_cs_reports is up-to-date cloudmanager_audit is up-to-date cloudmanager_credentials is up-to-date cloudmanager_storage_services is up-to-date cloudmanager_ontap-proxy is up-to-date cloudmanager_k8s_integ_v2_connector is up-to-date cloudmanager_traefik is up-to-date cloudmanager_monitoring is up-to-date cloudmanager_forwarder is up-to-date cloudmanager_ransomware-protection is up-to-date cloudmanager_tagging is up-to-date cloudmanager_message-poller is up-to-date Recreating c7d9acde3d9f_cloudmanager_scs_cloud ... squid is up-to-date Recreating 23a998286add_cloudmanager_tiering ... occm is up-to-date cloudmanager_compliance is up-to-date cloudmanager_health-checker is up-to-date mysql is up-to-date cloudmanager_cbs_catalog is up-to-date cloudmanager_cbs is up-to-date cloudmanager_static-file-server is up-to-date
ERROR: for c7d9acde3d9f_cloudmanager_scs_cloud 'ContainerConfig'
ERROR: for 23a998286add_cloudmanager_tiering 'ContainerConfig' cloudmanager_logs_handler is up-to-date cloudmanager_aiops is up-to-date cloudmanager_protocol-proxy is up-to-date Recreating d9eeb28f87b6_cloudmanager_snapcenter ... Recreating e95ae40903bd_cloudmanager_dr_agent ... [1031714] Failed to execute script docker-compose
ERROR: for d9eeb28f87b6_cloudmanager_snapcenter 'ContainerConfig'
ERROR: for e95ae40903bd_cloudmanager_dr_agent 'ContainerConfig'
ERROR: for cloudmanager_scs_cloud 'ContainerConfig'
ERROR: for cloudmanager_tiering 'ContainerConfig'
ERROR: for cloudmanager_snapcenter 'ContainerConfig'
ERROR: for cloudmanager_dr_agent 'ContainerConfig' Traceback (most recent call last): File "docker-compose", line 3, in <module> File "compose/cli/main.py", line 81, in main File "compose/cli/main.py", line 203, in perform_command File "compose/metrics/decorator.py", line 18, in wrapper File "compose/cli/main.py", line 1186, in up File "compose/cli/main.py", line 1182, in up File "compose/project.py", line 702, in up File "compose/parallel.py", line 108, in parallel_execute File "compose/parallel.py", line 206, in producer File "compose/project.py", line 688, in do File "compose/service.py", line 581, in execute_convergence_plan File "compose/service.py", line 503, in _execute_convergence_recreate File "compose/parallel.py", line 108, in parallel_execute File "compose/parallel.py", line 206, in producer File "compose/service.py", line 496, in recreate File "compose/service.py", line 615, in recreate_container File "compose/service.py", line 334, in create_container File "compose/service.py", line 922, in _get_container_create_options File "compose/service.py", line 962, in _build_container_volume_options File "compose/service.py", line 1549, in merge_volume_bindings File "compose/service.py", line 1579, in get_container_data_volumes Key
Error: 'ContainerConfig'
 

From the NetApp internal customer support tool, in the Connector Services Versions:

cloudmanager_dr_agent        v4.0.2-3453    Inactive    Failed to run get request. Request timeout to cloudmanager_dr_agent:80 after 2000 ms
cloudmanager_forwarder        b854229-21-S    Inactive    Failed to run get request. Connection refused: cloudmanager_forwarder/10.4.20.6:80
cloudmanager_scs_cloud        v4.0.2-3453    Inactive    Failed to run get request. Request timeout to cloudmanager_scs_cloud:80 after 2000 ms
cloudmanager_snapcenter        v4.0.2-3453    Inactive    Failed to run get request. Request timeout to cloudmanager_snapcenter:80 after 2000 ms
cloudmanager_tiering        production-28dabfd-96-S    Inactive    Failed to run get request. Request timeout to cloudmanager_tiering:80 after 2000 ms

No actual impact was seen with respect to the operation of the managed work environment but the connector was showing as 'Inactive' in BlueXP.
 
Attempting to restart the docker service with
 
Connector> sudo service docker restart
 
would show the affected services attempt to restart then terminate.
 

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