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CVO ASUP send fails when Blue XP Connector is used as proxy on CVO when connector uses internet proxy

CVO ASUP send fails when Blue XP Connector is used as proxy on CVO when connector uses internet proxy

Last updated

Jan 30, 2025
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Views:: 589

Visibility:: Public

Votes:: 5

Category:: cloud-manager

Specialty:: cloud

Last Updated:: 1/30/2025, 11:56:56 AM

Applies to

Cloud Volumes ONTAP (CVO)
AutoSupport (ASUP)
Blue XP Connector used as ASUP proxy on CVO
Blue XP connector uses another proxy to connect to internet
CVO ASUP send fails
Connector can send ASUP
Internet proxy configured via Blue XP UI
Blue XP Connector v3.9.31 and earlier

Issue

CVO ASUP send fails when BlueXP connector is used as ASUP proxy on CVO
Blue XP connector uses another proxy to connect to internet and connector can send its own ASUP to support.netapp.com IP (216.240.21.18).

CVO - /mroot/etc/log/mlog/notifyd.log:

00000002.0020b4b3 00b161a9 Thu Jun 08 2023 02:03:10 +00:00 [kern_notifyd:info:2866] (category: 2866:35:deliver) (emittime: 6/8/2023 01:53:10) (message: X-Squid-Error: ERR_CONNECT_FAIL 110)

Blue XP connector - SQUID.log or sudo docker logs squid :

"log":"1686189080.885 60675 100.z.z.10 NONE_NONE/503 0 CONNECT support.netapp.com:443 - HIER_DIRECT/216.240.21.18 -\n","stream":"stdout","time":"2023-06-08T01:51:20.885975812Z"}