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BlueXP cannot communicate with CVO

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Category:
cloud-volumes-ontap-cvo
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cloud
Last Updated:

Applies to

  • BlueXP
  • Cloud Volumes ONTAP (CVO)

Issue

The CVO Working Environment intermittently shows as failed on the Canvas with failure message:
 
Cloud Manager cannot communicate with Cloud Volumes ONTAP because there is no connectivity or because the Cloud Volumes ONTAP system is not available.
 
 
Screenshot 2022-02-23 131140.png
 
 
Trying to access the Working Environment at this state shows:
 
Working Environment Failed
 
Screenshot 2022-02-23 131106.png
 
Repeating error can be found in Connector log:
 
Simplicator request to http://localhost:8080/AwsProtocol/de...ap-southeast-2 failed: User: arn:aws:sts::XXXXXX:assumed-role/XXXXXXXX-OCCMIAMRole-XXXXXX/i-XXXXXXXXX is not authorized to perform: elasticfilesystem:DescribeFileSystems on the specified resource (Service: AmazonElasticFileSystem; Status Code: 403; Error Code: AccessDeniedException; Request ID: 307e4a51-4a15-4722-aaaf-d0e31dd36fe2; Proxy: null)
com.amazonaws.services.elasticfilesystem.model.AmazonElasticFileSystemException: User: arn:aws:sts::XXXXXX:assumed-role/XXXXXXXX-OCCMIAMRole-XXXXXXX/i-XXXXXXXX is not authorized to perform: elasticfilesystem:DescribeFileSystems on the specified resource (Service: AmazonElasticFileSystem; Status Code: 403; Error Code: AccessDeniedException; Request ID: 307e4a51-4a15-4722-aaaf-d0e31dd36fe2; Proxy: null)
 
CVO System Manager is intermittently unavailable and repeating event shows in CVO event log:
 
3/2/2022 16:43:10 FILER-01 NOTICE kern.vm.mmap.return: mmap(2) by httpd (pid 7814) for size 28672 failed: VMEM limit exceeded, limit 1073741824, error 12.

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