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AutoSupport logs are not being sent to NetApp

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Category:
cloud-manager
Specialty:
cloud
Last Updated:

Applies to

  • Cloud Volumes ONTAP (CVO) HA
  • AutoSupport

Issue

Node1::*> autosupport check show-details -node node-01
Node: node-01

Category:  http- https
          Component:  http-put-destination
             Status: failed
             Detail: HTTP/S PUT connectivity check failed for destination:
                     https://support.netapp.com/put/AsupPut/. Error: Timeout
                     was reached when connecting to the server -
                     'support.netapp.com'
  Corrective Action: Possible network configuration issue. Ensure that you
                     have network connectivity

          Component:  http-post-destination
             Status: failed
             Detail: HTTP/S POST connectivity check failed for destination:
                     https://support.netapp.com/asupprod/post/1.0/postAsup.
                     Error: Timeout was reached when connecting to the server
                     - 'support.netapp.com'
  Corrective Action: Possible network configuration issue. Ensure that you
                     have network connectivity

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